Product Operations Engineer

6 months ago

Greater Bengaluru Area, India Plivo Full time

Plivo is a cloud communications platform that empowers businesses to connect, engage and interact with their customers with confidence.


Plivo’s mission is to simplify business communications. Thousands of businesses around the globe, including IBM, Workday, Wolters Kluver, Zomato, Yahoo, and Splunk, rely on Plivo to power their voice and SMS communications on a global scale. Plivo has become a reliable communications platform with its Premium Communications Network that spans 190+ countries.


Founded in 2011, Plivo has over 300 employees remotely across the US, India, and Europe. Plivo was a part of YCombinator and is backed by prominent investors, including Andreessen Horowitz and Battery Ventures.


Plivo has been profitable for the past 7+ years, an unusual milestone for companies of this scale. Plivo’s success has landed it among the leading global CPaaS (Communications Platform as a Service) companies and at the cutting edge of the CPaaS sector, which has a market size of USD 12.5 billion in 2022. It is projected to reach USD 45.3 billion over the next five years.


Plivo is a people-centric organization with a culture of ownership. We offer industry-leading compensation and benefits, including excellent healthcare coverage, to our employees.


About the team – Product Operations


The telecommunication industry is experiencing a major shake up – all major countries are ongoingly introducing new governing guidelines. At Plivo, this uncertainty is anchored by the product operations team. Their primary responsibility is to ensure business continuity while keeping costs & margins in-check. Apart from establishing process and governance structures to ensure the traffic is compliant and audited for fraud/phishing, this team also partners with product managers to run controlled experiments, unlock business cases with no-code/low code workflows and helps customers unlock new use-cases by working closely with carriers. Product operations team is a part of the platform product team.



What would you be doing?


  • This role involved owning Product Operations responsibilities as part of one of Plivo’s Product Teams.
  • Responsible for product delivery on requirements for various business functions for internal and external customers.
  • Manage relationships with Plivo partners/vendors and drive continuous improvement with them.
  • Conduct regular business review meetings with Plivo partners / vendors and highlight issues and areas for improvement.
  • Onboard new vendors/partners by owning the process end to end including technical, quality, and operational flows.
  • Drive quality of product offering by constantly identifying, highlighting, and escalating any quality dips or issues observed internally or with partners/vendors.
  • Maintain ownership of issues until resolved completely and show a high degree of customer focus.
  • Understand technical concepts and issues and drive reliable technical solutions and a consistently exceptional service experience.
  • Drive results on a number of key metrics by analyzing problem areas and proactively driving solutions


Who would be the right fit?


  • Must have minimum experience of 1 - 3 years in a vendor-facing support business.
  • Good technical aptitude to ramp up on technical and business concepts.
  • Must have excellent verbal and written communication skills in the English Language
  • Demonstrable problem solving and troubleshooting skills, logical thought Process
  • Business data analysis and good skills in tools such as MS Excel and Google sheets.
  • Working knowledge of SQL is preferred
  • Good to have an understanding of commerce platform concepts and procedures including online services, general billing, and commerce systems processes (e.g., invoicing, credit card transactions).
  • Must have polished interaction and great interpersonal skills to interact with our global partners.


Perks & Benefits:


  • Opportunity to be part of a global team in a profitable SaaS company.
  • Competitive salary and benefits package.
  • Flexible working hours with a work-from-home setup.
  • Remote first culture.
  • Premium Healthcare/Wellness benefits for employees and families.
  • Ownership driven culture with a young and dynamic team


Should you have any questions feel free to post your queries to sri.lakshmi@plivo.com

  • Product Operations Engineer

    6 months ago

    Greater Bengaluru Area, India Plivo Full time

    Plivo is a cloud communications platform that empowers businesses to connect, engage and interact with their customers with confidence. Plivo’s mission is to simplify business communications. Thousands of businesses around the globe, including IBM, Workday, Wolters Kluver, Zomato, Yahoo, and Splunk, rely on Plivo to power their voice and SMS...

  • Product Engineer

    2 weeks ago

    Greater Bengaluru Area, India ValueLabs Full time

    Dear Connections, ValueLabs hiring Finacle Product Engineer for Bangalore location. Please find below JD and interested candidates can kindly share resumes to ananth.kulkarni@valuelabs.com Position: Product Engineer.Experience: 7+ YrsSkillset: Finacle11x, MRT/Jasper Reports, Customization/IntegrationWork Location: BangaloreNotice Period: Immediate to less...

  • Product Engineer-PEGA

    2 months ago

    Greater Bengaluru Area, India ValueLabs Full time

    Job Description:Unlock the Power of Pega in the Financial SectorWe're seeking a highly experienced Pega Lead Product Engineer / Architect to lead the development and implementation of complex business processes using the Pega platform, specifically for the financial sector. As a key member of our team, you will design, implement, and integrate large and...

  • Production Operations Manager

    3 weeks ago

    Greater Noida, Uttar Pradesh, India Avery Dennison Full time

    Job Title: Production Operations ManagerThe Production Operations Manager will be responsible for the smooth running of production. They will plan for the site out of office hours, ensure customers receive the right quality of material on time, and work in shifts as needed. Key responsibilities include:Planning and coordinating production activitiesEnsuring...

  • Production Operator

    1 week ago

    Greater Noida, India BVG India Ltd Full time

    **Job Description: Operator - Production Plant** **Key Responsibilities**: - Operate and manage the production plant processes within your domain independently. - Train and mentor team members to ensure skill development and efficiency. - Collaborate effectively with team members and other departments for seamless operations. - Demonstrate strong...

  • Senior Infrastructure Operations Engineer

    2 months ago

    Greater Bengaluru Area, India VIDA Digital Identity Full time

    About Us: At VIDA Digital Identity, we are on a mission to revolutionize digital identity solutions. We are committed to fostering an inclusive and collaborative environment where innovative minds come together to create impactful solutions. If you are passionate about infrastructure and virtualization and enjoy working in a dynamic environment, we invite...

  • Senior Infrastructure Operations Engineer

    2 months ago

    Greater Bengaluru Area, India VIDA Digital Identity Full time

    About Us:At VIDA Digital Identity, we are on a mission to revolutionize digital identity solutions. We are committed to fostering an inclusive and collaborative environment where innovative minds come together to create impactful solutions. If you are passionate about infrastructure and virtualization and enjoy working in a dynamic environment, we invite you...

  • Product manager

    7 days ago

    Greater Bengaluru Area, India Altoura Full time

    About AltouraAltoura is a pioneer in spatial computing, offering the industry's only no-code platform for creating immersive experiences across training, collaborative design, and sales. Our cutting-edge solutions operate in augmented reality (AR) and virtual reality (VR), enabling hybrid workers to collaborate, train, visualize, and learn from any location,...

  • Product manager

    6 days ago

    Greater Bengaluru Area, India Altoura Full time

    About Altoura Altoura is a pioneer in spatial computing, offering the industry's only no-code platform for creating immersive experiences across training, collaborative design, and sales. Our cutting-edge solutions operate in augmented reality (AR) and virtual reality (VR), enabling hybrid workers to collaborate, train, visualize, and learn from any...

  • Associate Product Manager

    2 weeks ago

    Greater Bengaluru Area, India Cloudphysician Full time

    Cloudphysician aspires to be the global virtual hospital. We are reimagining the delivery of critical care through patient-centric solutions. We use our advanced technology, designed and developed in-house, to increase access to care, all across the globe. Cloudphysician has been radically transforming delivery of critical care by impacting thousands of...

  • Systems Engineer

    3 weeks ago

    Bengaluru, Karnataka, India News Corp Full time

    Job Title - Engineer, Production OperationsJob SummaryWe are seeking an experienced Production Operations Systems Engineer to join our team at News Corp's premier development centre, News Technology Services (NTS).About NTSNTS provides global technology and information services that connect people to the news they need, working directly with News Corp's...

  • Product Operations Engineer

    6 months ago

    Bangalore Metropolitan Area, India Plivo Full time

    Plivo is a cloud communications platform that empowers businesses to connect, engage and interact with their customers with confidence. Plivo’s mission is to simplify business communications. Thousands of businesses around the globe, including IBM, Workday, Wolters Kluver, Zomato, Yahoo, and Splunk, rely on Plivo to power their voice and SMS communications...

  • Product Engineer

    6 days ago

    Greater Bengaluru Area, India ValueLabs Full time

    Join ValueLabs as a Finacle Product Developer – Transform Banking Solutions! Location: Bangalore, India Job Type: Full-time Experience: 5-10years About ValueLabs: At ValueLabs , we believe that our people are our greatest asset. As a leading IT consulting and services company , we thrive on innovation , collaboration , and employee empowerment . We...

  • Product Engineer

    7 days ago

    Greater Bengaluru Area, India ValueLabs Full time

    Join ValueLabs as a Finacle Product Developer – Transform Banking Solutions!Location: Bangalore, IndiaJob Type: Full-timeExperience: 5-10yearsAbout ValueLabs:At ValueLabs, we believe that our people are our greatest asset. As a leading IT consulting and services company, we thrive on innovation, collaboration, and employee empowerment. We are driven by a...

  • Engineer, Production Operations

    5 months ago

    Bengaluru, India News Corp Full time

    Job Description : Job Title - Engineer, Production Operations Team - NTS - NT Operations News Technology Services (NTS) is News Corp’s premier development centre, providing global technology and information services that connect people to the news they need. NTS is a key part of News Corp’s global technology strategy, working directly...

  • Engineering Manager

    3 weeks ago

    Greater Bengaluru Area, India Flipkart Full time

    Engineering Managers (EMs) lead engineers across levels of diverse groups of people who are moving towards realizing Flipkart’s vision. They set the direction and the long term vision for the team, partner with the product, business, and other stakeholders to realize their vision. The teams work on a spectrum of products and platforms which power Flipkart....

  • Engineering Manager

    3 weeks ago

    Greater Bengaluru Area, India Flipkart Full time

    Engineering Managers (EMs) lead engineers across levels of diverse groups of people who are moving towards realizing Flipkart’s vision. They set the direction and the long term vision for the team, partner with the product, business, and other stakeholders to realize their vision. The teams work on a spectrum of products and platforms which power Flipkart....

  • Production Operations Coordinator

    3 weeks ago

    Greater Noida, Uttar Pradesh, India TUBEX INDIA Full time

    We are seeking a skilled Production Operations Coordinator to oversee the efficient operation of our production department. In this role, you will be responsible for coordinating production schedules, assigning tasks to production staff, and monitoring production quality control. To excel in this position, you should possess strong organizational skills,...

  • Mainframe (z/OS Systems Operations and Support)-Senior Engineer

    2 weeks ago

    Greater Bengaluru Area, India FICO Full time

    The Opportunity “Join our z/OS Systems Engineering team in a technical, hands-on role where you'll be working with cutting-edge mainframe technology and supporting mission-critical infrastructure. This position offers the opportunity to work closely with experts in the z/OS ecosystem, developing deep technical expertise in hardware, system utilities, and...

  • Engineering Manager

    1 month ago

    Greater Bengaluru Area, India HCLSoftware Full time

    HCL Software is a division of HCL Technologies (HCL) that operates its primary software business. At HCL Software we develop, market, sell and support over 20 product families in the areas of Customer Experience, Digital Solutions, Secure DevOps, Security & Automation. About the Product (HCL Workload Automation):- HCL Workload Automation is a complete,...