ERP Analyst

1 month ago


India Turgajo Technologies Full time

Job Title – ERP Functional Analyst

Job Location – Remote (Anywhere in India)

Years of Experience – 4 to 5 years

Job type – Full time

Shift time – 6pm to 3 am IST


MUST HAVE SKILLS –

1.    Advanced Accounting knowledge

2.    Advanced SQL Experience

3.    ERP Experience


Key Skills - Advanced knowledge of MS SQL, Excel, JIRA service desk or similar software, accounting and or accounting software and Payroll software, English skills (Customers located in the US and Canada)


ROLES & RESPONSIBILITIES

·      Efficiently understand and be able to escalate complex technical issues to engineering staff

·      Advanced technical knowledge of mobile and web applications

·      Ability to update technical documents

·      Train customers on how to install and use the company’s products via web conferencing

·    Support sales with after-sale customer support, including sending relevant documentation and information to customers, ensuring that the product implementation is progressing according to the schedule, etc.

·      Knowledge of support ticketing tools such as Jira and Confluence for documenting.

·      Provide technical support to customers via phone and email

·      Solve technical issues with company’s products by using available resources

·      Accurately process and record support and training interactions

·      Enjoys working in a technically challenging environment that allows you to show your creativity and problem-solving abilities

·      Has an inquisitive and open mind, enjoys learning about new technologies and has demonstrated the ability to provide rapid solutions to complex problems

·      Experience working directly with user/customer base, with an ability to have a positive impact on activities from a distance.

·      Rapidly learn Field service management and ERP system space

·      Understand product integrations

·      Maintain strong customer relationship

·      Open to wearing multiple hats and flexible to change when required


QUALIFICATIONS & EDUCATION REQUIREMENTS

·      Experience working in a start-up environment

·      Experience in technical support, software industry A MUST and experience doing remote support

·      Proven analytical and problem-solving abilities and adaptability, attention to details and organizational skills

·      Knowledge of ERP system

·      Advance knowledge of MS SQL

·      Advanced knowledge of Excel

·      Knowledge of database structure

·      Knowledge of JIRA service desk or similar software

·      Good knowledge of creating a knowledge base using various visual tool

·      At a minimum holds a bachelor’s degree in MIS with accounting, or a related field of study, with at least 2-3 years of application support experience

·      Must have advanced knowledge of accounting and or accounting software and Payroll software

·      Must have strong verbal and written English skills (Customers located in the US and Canada)

 

Join us on our journey to revolutionize the ERP landscape and make a significant impact on businesses worldwide Mail your resume at ojaswita@turgajo.com

 

 



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