Principal Solutions Engineer

2 months ago

Bengaluru, India Chargebee Full time

About Chargebee


Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform.


Headquartered in San Francisco, USA, our 500+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA.


Chargebee has raised over $480 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model.


Our Engineering team builds high-quality and innovative software to enable our customers to grow their revenues powered by the state-of-the-art subscription management platform.


Principal Solutions Engineer (Accounting Systems, Finance & Revenue Management)


We're looking for a seasoned Subject Matter Expert in Financial Reporting and Accounting to join our Product Support team. Champion customer success by providing expert guidance and innovative solutions, leveraging your deep Accounting knowledge and Financial Reporting principles, integration expertise, and passion for financial efficiency.


Responsibilities


  1. Utilize your extensive experience navigating intricate Accounting systems (ideally with platforms like Xero, QuickBooks, & NetSuite) to deliver strategic guidance, expert support, and innovative solutions.
  2. Leverage financial reporting expertise to guide customers and proactively identify potential issues.
  3. Be the go-to expert for seamless connections between our software and leading Accounting platforms, tackling integration challenges and deciphering any inconsistencies in reported data.
  4. Partner with internal stakeholders to develop and implement innovative solutions. Be the voice of your customers.
  5. Craft clear knowledge base articles and training materials for self-sufficiency. Mentor and coach junior team members, sharing your knowledge and expertise to foster their professional growth.


Qualifications


  1. Have 4+ years of successful experience in enterprise Accounting system support or consulting (ideally with Xero, QuickBooks, Sage Intacct or NetSuite).
  2. Demonstrate a strong understanding of financial reporting principles and standards (e.g., GAAP, IFRS) and embrace continuous learning in Accounting and financial management.
  3. Combine deep Accounting and Financial Reporting expertise with exceptional communication and empathy to provide tailored solutions that address individual customer challenges.
  4. Possess in-depth knowledge and hands-on experience with APIs, front-end technologies like Javascript, and tools like Postman for troubleshooting and testing.
  5. Thrive in a fast-paced environment, act with a sense of urgency and collaborate effectively with diverse teams.
  6. Possess a keen eye for detail and troubleshooting skills to address integration issues and discrepancies in reported data.
  7. Bachelor's, Master’s or a Professional degree in Accounting or related field, or equivalent experience.
  8. Schedule Flexibility: Maintain a flexible schedule to adapt to 24/7 support requirements.


What makes us who we are:


  • We are Globally Local: With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.
  • We value Curiosity: We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, figure out answers to them, and foster a continuous learning environment.
  • Customer Customer Customer: Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.



If you resonate with Chargebee, have a monstrous appetite for curiosity, and an insatiable urge to learn and build new things, we’re waiting for you


We value people from all backgrounds and are dedicated to hiring and employing a diverse and inclusive workplace.



Come be a part of the Chargebee tribe

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