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QA & Support engineer
1 week ago
JD - QA & Support engineer
Location - Mumbai
Responsibilities:
Quality Assurance:
Conduct thorough testing of software applications to identify and address defects.
Develop and execute test plans, test cases, and test scripts.
Collaborate with cross-functional teams to understand requirements and ensure test coverage.
Report and track defects, and work closely with developers to facilitate timely resolutions.
User Support:
Provide timely and effective support to end-users through various channels (email, chat, or phone).
Troubleshoot and resolve user issues, escalating complex problems to appropriate teams.
Document support interactions and create knowledge base articles for common issues.
Collaborate with development teams to communicate user feedback and improve software usability.
Qualifications:
Proven experience as a QA Tester or in a similar role.
Strong knowledge of software QA methodologies, tools, and processes.
Experience in support or customer service roles is a plus.
Excellent problem-solving and communication skills.
Familiarity with Agile/Scrum methodologies.
Ability to work independently and collaboratively in a team.
Education and Experience:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Relevant certifications in QA or Software Testing are advantageous.
Additional Skills:
Proficiency in testing tools and bug tracking systems.
Familiarity with programming languages (e.g., Java, C#) is a plus.
Strong analytical skills and attention to detail.
Excellent communication and interpersonal abilities.
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