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Client Servicing Executive

2 months ago

India Pangolin Full time

Role: Client Servicing Executive 

Location & type: Remote, Full-Time

Industry: Marketing & Advertising 


Overview


Pangolin Marketing, a Tech for Good B2B SaaS Agency, is seeking a dedicated and detail-oriented Client Servicing Executive to join our Key Account Management team. The ideal candidate will have a strong background in client relationship management, excellent communication skills, and the ability to coordinate effectively with internal teams. This role is essential for ensuring client satisfaction, growing client relationships & delivery scope and fostering long-term partnerships.


A Day in the Life of a Client Servicing Executive 

As a Client Servicing Executive at Pangolin Marketing, your day will be dynamic and client-focused, involving collaboration, strategic thinking, and proactive problem-solving. Here’s a glimpse into a typical day:


  • Morning Routine: Start the day by checking emails, attending a team stand-up meeting, and setting daily priorities.
  • Client Meetings: Schedule and attend meetings with clients to discuss ongoing projects, gather feedback, and understand their needs.
  • Project Coordination: Liaise with internal teams (e.g., creative, strategy, and content) to ensure timely delivery of projects.
  • Problem Resolution: Address any client concerns or issues promptly and effectively.
  • Status Updates: Provide regular updates to clients on project progress and performance metrics.
  • Reporting: Prepare and deliver reports on project outcomes, client satisfaction, and areas for improvement.
  • Continuous Improvement: Identify opportunities for enhancing client services, scope of growth and processes.



Key Responsibilities


  • Client Relationship Management: Build and maintain strong relationships with clients, acting as their main point of contact.
  • Project Management: Oversee the execution of client projects, ensuring they meet client expectations and deadlines.
  • Communication: Ensure clear and effective communication between clients and internal teams.
  • Feedback Management: Collect and analyse client feedback to improve service delivery.
  • Account Growth: Identify opportunities to expand services and increase account value.
  • Documentation: Maintain accurate records of client interactions, maintaining MoMs, project details, and feedback.



Skills and Qualifications


Advanced Skills


  • Strong interpersonal and communication skills.
  • Understanding of marketing & brand management.
  • Proficiency in project management tools and software.
  • Ability to analyze client needs and provide tailored solutions.



Strategic Skills


  • Strategic thinking and problem-solving abilities.
  • Understanding of marketing principles and B2B dynamics.
  • Ability to identify growth opportunities for clients.



Collaborative Skills


  • Proven ability to work effectively in a team environment.
  • Strong negotiation and conflict resolution skills.
  • Flexibility and adaptability in a dynamic work environment.



Requirements


  • Degree in Marketing, Business, or a related field.
  • 0 to 2 years of experience in client servicing, preferably in a B2B marketing or advertising agency.
  • Demonstrated ability to manage multiple clients and projects simultaneously.
  • Commitment to providing exceptional client service and achieving high client satisfaction levels


If you are passionate about client relationship management and want to be part of a forward-thinking B2B marketing agency, we would love to hear from you.