Order Specialist

3 weeks ago

Gurugram, India Mercer Full time

Mercer is seeking candidates for the following position based in the Gurgaon-ASF office


What can you expect?

Mercer is the global leader for trusted human capital services and products. UK Invoicing team at Mercer supports the revenue generation by helping the consultants to bill the clients


The role will be responsible to ensure seamless and superior client service delivery for the entire group, including critical metrics as defined for the process to deliver exceptional customer experience and service

This role will own accountability by being able to help the teams troubleshoot issues in projects both on technical and business side



What is in it for you?

Medical insurance, personal accident insurance, group term life insurance from the day you join us

10 holidays along with 20 earned leaves,7 sick leaves and 10 casual leaves in a calendar year

Shared Transport (Provided the address falls in service zone)


We will count on you for:

  • Create dashboards using new available technologies and adept in data presentation
  • Closely involved with the transition of the new work and should have an understanding of transition process
  • Work with trainers to create a proper training and assessment plan for process certification
  • Strong controls and governance ensuring effective business controls
  • Ensure smooth running of the business with regular connects and follow-ups with the stakeholders and counterparts
  • Provide solutions and alternates to UK and help the team on code-set up and related queries
  • Identify automation opportunities for the new process and ensure the automation is completed for the identified process steps
  • Responsible for the training of the team members on the new process and cross-skilling of the existing team members


What you need to have:

  • Graduation / Post-graduation in any stream
  • 4-6 years of experience
  • 1-4 years In people management



What makes you stand out?

  • Critical thinking, result orientation and solution driven approach
  • Builds and maintains relationships through constant connect
  • Effective interpersonal & Communication Skills
  • Develops the team and mentors the team members
  • Proficiency in data analysis, reporting and data representation


Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.


Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.


Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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