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Head – Warehouse Operations

4 months ago


Bengaluru, India Biocon Biologics Full time

Role: Head – Warehouse Operations


Department: Supply Chain Management


Scope: This position is responsible for managing warehouse and dispatch operations for all sites in Bangalore.


Leadership

  • This is a leadership position responsible to-
  • Manage a team of 70+ FTEs and ~70 contract workforce.
  • Drive productivity and ensure compliance in warehouse operations.
  • Manage operations of 5 warehouses in Bangalore with 12000+pallet spaces.


Decision-Making Authority

  • Planning day to day activities and managing shifts.
  • Inventory management
  • Resource planning and talent management
  • Budget Accountability Manage approved operational budget for warehouse.


Key Relationships

  • Supply chain (supply planning, inventory controller, logistics, procurement)
  • Manufacturing
  • Commercial (sales and marketing)
  • Quality Assurance
  • Finance
  • Program Management
  • IT/BRM


Part 3: Impact of the Position


Impact/Success Measures


KPIs include:

  • On time performance of receipt, dispensing and dispatch activities.
  • First time right
  • Meet savings and ESG targets.
  • Process Compliance
  • Ensure regulatory audit readiness.
  • Meet Talent development and retention targets.
  • Enable new business requirements and productivity improvement projects.


Core Roles

  • Establish best practices within warehouse commensurate with regulatory and statutory guidelines.
  • Manage day-to-day functioning of warehouse and ensure productivity targets are met.
  • Plan resource management and scheduling as per shift requirements and
  • manufacturing targets.
  • Ensure adherence to CGMP and EHS norms as per established procedures.
  • Always maintain an audit ready facility.
  • Maintain inventory hygiene and accuracy, minimize waste.
  • Timely closure of QMS elements and CAPAs linked to warehouse operations.
  • Manage warehouse spend within approved budgets and meet defined savings and sustainability targets.
  • Manage stakeholder relations and enhance customer service levels.
  • Align warehouse performance with organizational goals and vision.
  • Drive continuous improvements and 6 sigma programs to enhance.
  • operational efficiency.
  • Manage talent/skill development and retention programs, maintain high engagement score with teams.
  • Coordinate with inventory controller to clear distressed inventory and manage appropriate inventory levels.
  • Ensure adherence to fiscal and regulatory governance procedures as per company policies.
  • Maintain MIS, operations data and setup management review processes.
  • Drive culture of innovation and continuous improvement aligned to GxP standards.


Education: Masters or Graduate/Degree Supply Chain operations or equivalent, MBA preferable.

Knowledge:

  • Sound understanding of Biopharmaceutical warehouse operations and GxP standards, with extensive experience in hosting regulatory audits.
  • Understanding of inventory management principles and working knowledge of SAP, WMS and MES Systems.


Skills: People management and communication skills and proficient at change and conflict management.


Advanced Required Competencies


Result-Focused

  • Effective team management
  • Well-organized and high level of attention to detail.


Analytical Thinking

  • Strong analytical and conceptual skills.


Written and Oral Communication

  • Ability to clearly communicate with stakeholders, Proficient in English (Oral/Written).


Experience

  • 15-20 years of experience in managing biopharmaceutical warehouse operations catering to regulated markets.
  • Driving lean and six sigma projects | Green belt preferred not mandatory.