Senior Consultant
1 month ago
Elevate Your Impact Through Innovation and Learning:
Evalueserve is a global leader in delivering innovative and sustainable solutions to a diverse range of clients, including over 30% of Fortune 500 companies. With presence in more than 45 countries across five continents, we excel in leveraging state of-the-art technology, artificial intelligence, and unparalleled subject matter expertise to elevate our clients' business impact and strategic decision-making. We have 4,500+ talented professionals operating across 45 countries, including India, China, Chile, Romania, the US, and Canada. Our global network also extends to emerging markets such as Colombia, the Middle East, and the rest of Asia-Pacific. Recognized by Great Place to Work® in India, Chile, Romania, the US, and the UK in 2022, we offer a dynamic, growth-oriented, and open culture that prioritizes flexible work-life balance, diverse and inclusive teams, and equal opportunities for all.
About Insights & Advisory (IA)
Our Insights and Advisory team play a crucial role in providing strategic guidance and data-driven insights to organizations. By analyzing market trends, consumer behavior, and business data, our team helps decision-makers make informed choices that can positively impact their organization's performance and bottom line. We work across diverse industries and sectors like Technology, Industrials, Energy, Chemicals, Life Sciences and Logistics, including market research, strategy, sales and marketing, R&D, and more.
Key responsibilities will include:
As a Customer Success SPOC (CS), you will be working with the clients very closely to ensure that are clients are maximizing the value they are receiving from Insightsfirst platform. This would mean, acting as a business partner to our clients and be the voice of the clients while working with various Evalueserve internal teams to exceed customer expectations.
The CS will need to build a deep understanding of their clients, their business needs and their industry. As a CS you will be required to guide the clients across the Insightsfirst Platform customer journey – onboarding, implementation, launch and adoption of the platform. This role will require you to develop and run customer success enablement plans for 1:many engagements. The performance of the CS will be based on the deployment of customer success enablement plans and its impact on specific KPIs associated with client on-boarding, product adoption, expansion & retention.
- Minimum 4-6 years of consulting & account management experience from premier or boutique management consulting firms
- Should have great analytical capability – should be able to structure business problems.
- Should be able to work hands-on to drive to most practical outcomes and high quality in all aspects of day-to-day work
- Develop and Implement customer success enablement plans.
- Engaging with clients during onboarding and at different stages of customer journey
- Document findings from customer interactions and cross-collaborate with various teams – Sales, operations/delivery, Technology teams to deliver client needs.
- Develop and improve scalable processes and tools to drive customer success programs for clients.
- Track and report on key metrics related to customer success – adoption, upsell and experience.
- Exceptional interpersonal and presentation skills - ability to convey business value propositions.
- Prior experience of working closely with C-suite and senior stakeholders
- Outstanding interpersonal and written communication skills, with the ability to effectively navigate difficult conversations and mediate to healthy outcomes.
Interested candidates can share their CVs at amit.rana2@evalueserve.com
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