Travel Technology Implementation Specialist

4 weeks ago

Gurugram, India dcs plus Full time

Minimum 5 years experience in a travel technology area or a similar role;


Responsibilities

  • The implementation specialist focuses on customer interaction by demonstrating specialty product knowledge, assessing customers’ needs by actively listening, and providing solutions to maximize customer satisfaction and loyalty.
  • Educates and excites customers by answering their questions, and queries and providing a tailored experience based on their interests and needs.
  • The role includes being a key field partner for technical teams, working closely with customers, and assisting initial sales and delivery to customers who require advanced technological designs and services.
  • Follow the root cause analysis for every issue a customer reports and revert with an outcome in due time per the agreed SLAs.
  • Escalate complex requests & incidents that exceed your level of competence to the technology team;
  • Work with the Sales team for product demos.


Essential Prior Expertise

  • Extensive Expertise in the travel industry for a customer-facing role (value add if previously worked with Travel technology companies)
  • Should have broad knowledge and understanding of online reservation Tools (Flights, Hotels, Holidays, etc.)
  • Excellent communication skills with an advanced level of English (speaking & writing is a must)
  • Should have experience in project delivery and Travel Technology product implementation


About dcs plus

Since 2002, we have been committed to designing and developing technology solutions for the travel and tourism industry. For over a decade, driven by passion, dcs plus has connected travel to technology, directly responding to the challenges and needs of travel and tourism professionals.

  • Ranked in Deloitte Technology Fast 500 EMEA.
  • Software localized in more than 50 markets worldwide.
  • More than 20 years of helping companies grow their travel business.
  • dcs plus is recognized by Deloitte's 2020 Fast 50 program with the Impact Star Award.
  • Global Presence - We have offices in Bucharest, Dubai, Singapore, Argentina, and Gurgaon

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