Analyst - App / Infra Monitoring

3 weeks ago

Pune, India Claidroid Full time

Join Cladroid Technologies – a leader in digital transformation


At Cladroid Technologies, we pride ourselves on being at the forefront of digital transformation, offering a unique blend of Enterprise Service Management and Enterprise Security Management solutions. Our distinct expertise in ServiceNow proficiency, Identity and Access Management (IAM) , Customer Identity and Access Management (CIAM) and Identity as a Service ( IDaaS) set us apart from the competition.


We are committed to exceeding our clients evolving needs by levering balance mix off on-site and offshore resources.


With our headquarters in India and strategic expansion in Helsinki, Finland and the USA, we are not only expanding our global footprint but also creating exciting opportunities for our team and clients. This growth journey is just beginning and we invite you to be a part of it.


Experience from 1 to 4 years


Location : Pune


Notice : Max 15 days


Overall Objectives of job


The role’s primary function is to provide L1 & L2 monitoring support services to Application/infrastructure and to accurately carry out several administrative tasks relating to monitoring service


  • Monitoring Applications, underlying servers (Linux/Windows)
  • Resolving issues/alerts in Monitoring Tools (New Relic/Dynatrace)
  • Preparation of Technical documentations
  • Basic Linux/Windows system administration
  • Handling L1/L2 operational tasks such as performance & root cause analysis, runbook-based resolution of incidents.
  • Ensure sufficient cover is maintained to support the operational shifts
  • Escalation and notification of production issues


Duties and responsibilities


  • Monitoring 24/7
  • Troubleshooting
  • Reporting
  • Linux/Windows Server Administration
  • Incident, Change and Request management
  • Continuous improvement and quality assurance of provided services


Qualification, Experience, Technical and Functional Skills


Must Have:

  • Bachelor’s Degree
  • 1-3 years’ experience in IT operations
  • Experience in Linux or Windows servers
  • Good knowledge in monitoring tools.
  • Familiar with Problem/Incident/Change management process (ITIL)
  • Excellent written and verbal communication skills
  • Must be a good team player. 
  • Flexible, ‘can-do’ attitude and willing to take responsibility
  • Microsoft tools: Outlook, Word, Excel (Desirable)
  • Demonstrably high focus on customer service
  • Eager to learn and update one’s knowledge


Good to Have:

·     Linux trained or certified (RHSE/RHCSA) or any cloud technology certifications



Key Competencies

  • Experience in Application/infrastructure monitoring
  • Knowledge on Linux/Windows systems
  • Understanding of networking concepts
  • Experience in monitoring tools
  • Customer handling skills


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