Customer Care Executive
3 weeks ago
Position: Customer Success Associate / Customer Support Executive
Job Type: Full-Time
Work Mode: Work From Office
Shift Timings: 24/7 Rotational Shifts (6 Days Working, 1 Weekly Off)
Key Responsibilities:
- Customer Interaction: Handle customer inquiries, concerns, and feedback via chat, email, or voice calls.
- Issue Resolution: Provide timely and accurate solutions to customer issues, ensuring a high level of satisfaction.
- Account Management: Assist in managing customer accounts, tracking interactions, and ensuring a smooth customer experience.
- Communication: Maintain clear and effective communication with customers, demonstrating empathy and professionalism.
- Feedback Collection: Gather customer feedback and report insights to improve service quality and customer satisfaction.
Required Skills:
- Communication: Excellent verbal and written communication skills in English and Hindi.
- Customer Focus: Strong commitment to providing exceptional customer service and resolving issues efficiently.
- Problem-Solving: Ability to think critically and address customer concerns with effective solutions.
- Adaptability: Comfortable working in a fast-paced, dynamic environment with rotational shifts.
Qualifications:
- Education: Graduate or Undergraduate (both are acceptable).
- Experience: Open to freshers as well as experienced candidates.
Salary:
- Chat Process: ₹23,000 CTC
- Voice Process: ₹24,000 CTC
HR- WhatsApp
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