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Immediate Joiner
2 weeks ago
Job Title:Microsoft Dynamics NAV Functional Support Team Member
Department:IT/ERP Support
Location: Bangalore
Reports To:ERP Support Manager
Job Summary:
We are seeking a dedicated and detail-oriented Microsoft Dynamics NAV Functional Support Team Member with 2 years of experience to join our IT/ERP support team. The successful candidate will be responsible for providing functional support, troubleshooting issues, and assisting with the maintenance and improvement of our Microsoft Dynamics NAV system.
Key Responsibilities:
1.Generate business-critical reports for different functional teams (e.g.,
Finance, Supply Chain, Manufacturing Operations, etc) using MS
Excel spreadsheet with complex pivot tables
2. Indicate access relevant issues from the serviced applications to the
corresponding support teams and your manager
3. Tracking requests & issues to raise support calls and change
requests.
4. Maintaining documentation for requests
5. Timely follow-up with stakeholders
6. Providing regular updates to the manager
7. Working to improve existing processes.
8. Gathering data for deviation tracking.
9. Quick to response and resolve issues or escalate.
10. Communicate business scenarios through business
communication channels with clarity and accuracy.
- 11. Provide ERP training for end users on regular basis.
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