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Application Engineer

2 months ago

Gurgaon Rural, India Genpact Full time

Application Engineer

Location: Gurgaon/Noida/Bangalore/Hyderabad

Experience: 5-8 years

30 days joiners preferred.


Mandatory Skills: O365, MS Teams, Viva Engage (Yammer)


Kindly do apply here or share resume to nsenthil.kumar@genpact.com with sub of “Application engineer” with notice period.


Client’s Messaging and Communities team is seeking a knowledgeable and talented Senior Engineer to provide technical expertise and support/enhancement of our Messaging and Communities solutions. Core environments we support include MS Teams and Viva Engage In partnership with your team members


Responsibilities

Supporting and administering MS Teams and Viva Engage.

Driving and administering changes and solutions, to provide the best experience for our users

Identifying and supporting opportunities to implement automation capabilities to reduce manual work and human error

Working within an agile environment to drive incremental improvements across all our messaging solutions

Supporting other areas of BCG Digital Collaboration team as needed


Preferred Qualifications/ Skills

Strong comprehensive problem-solving skills to identify and solve issues quickly

Working independently as well as part of a virtual, geographically dispersed team bringing a sense of urgency to the tasks at hand

Effectively handling difficult and stressful situations with poise, tact, and patience, while demonstrating a sense of urgency

Strong analytical skills, detail-oriented, and quality-minded

Exceptional verbal and written communication and presentation skills

Deep understanding of MS Teams, Viva Engage and O365 in general

Extensive knowledge of administering and supporting messaging solutions within an enterprise environment

Experience with collaborating in complex IT environments to provide high levels of support

Experience migrating users, messaging history to new platforms