ServiceNow Administrator

4 weeks ago

India System Soft Technologies Full time

Job Description – ServiceNow Administrator

System Soft Technologies is a premier technology company providing exceptional consulting services and solutions that drive innovation, enhance business value, and boost competitiveness. For over 25 years, we have built trusted partnerships with our clients, helping us grow into a $200MM+ enterprise. With the collective resources of over 1,200 associates covering the full spectrum of IT expertise, we anticipate and meet the unique needs of our clients, consistently delivering exceptional quality that exceeds expectations.


Why System Soft Technologies?

At System Soft Technologies, we are united by diversity, inclusion, transparency, respect, integrity, and a deep passion for our clients and team members. Our growth is fueled by your professional development as we collaborate, share ideas, innovate, and invest in our future together. By building meaningful partnerships with our people, we embrace a common purpose to amplify ambitions, expand horizons, and exceed our goals. This synergy keeps us agile, ahead of the competition, and leaders in our industry. Our continued success starts with you.


Job Description:

A ServiceNow Administrator is responsible for addressing a range of service demands that customers submit to businesses. Customers' requests must be followed up on and resolved by ServiceNow Admins. ServiceNow administrators can set up the system in a business unit in various ways to meet the company's demands.


Responsibilities:

  • Developing ServiceNow software solutions using JavaScript, Web Services, HTML and CSS
  • Work with Service Asset & Configuration Management and Asset Management teams to deliver expanded Discovery functionality
  • Developing and delivering customized portal web pages in ServiceNow using Bootstrap and AngularJS JavaScript frameworks
  • Managing CMDB health by using Discovery (or equivalent methods) to support Assets and Configuration
  • Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, in ServiceNow
  • Responsible for application support and operational activities, code migrations, replications, patching, and upgrades
  • Creates and maintains process and knowledge documentation for team and users
  • Utilize ServiceNow Import Templates for the loading of data
  • Data entry from source documents into ServiceNow database
  • Data extract from ServiceNow into Import Template format or other formats for reporting


Qualifications:

  • 3+ years of experience with ServiceNow in a support or development role.
  • Understanding of technical logs and troubleshooting methodologies.
  • Knowledge and experience in supporting Highly Available software/hardware solutions is preferred.
  • ServiceNow certifications preferred


System Soft Technologies is a proud equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.

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