Service Support Representative

3 weeks ago


Bengaluru, India Unisys Full time

location - Bangalore

minimum 1 year exp in any field

CTC - 4.17 lakh annually

2021, 22, 23 pass out graduates


Please share your cv to neetu.girish@unisys.com


Degree – Non-engineering graduates with below criteria.


Good communication skills, along with email writing or phone etiquette.

Open to any shifts, Rotation and weekend working but only 5 days.

Understand the SLA's and Service Delivery system to give the excellent customer satisfaction.



Key Responsibilities/Outcomes:

Support on 1st Level.

• Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.

• Consistently achieve First Contact Resolution performance metric

• Accurately document calls and cases.

• Aware of customer’s time restraints and work within those time limits.

• Keep customer aware of resolution steps – if ticket needs to be dispatched.

• Follow up Service Centre cases and requests to completion.

• Provide clients with problem reference numbers and request numbers.

• All tickets are to be touched on a “first in first out basis”, calling the customer on a daily basis.

• Escalate tickets as needed if on-site support is required.

• Understanding of SLA requirements for the client.

• Assist in cross training and communicate quick fixes.

• Manage time and workload to meet predetermined service levels-

• Maintain data accuracy in Service Centre through contact validation.

• Discover and document process and procedures which need to be published to the team or on the Knowledgebase.



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