Resource - CRM (EV)
3 weeks ago
Job Purpose
Responsible for assisting in establishing and executing the CRM / Marketing technology related comms operations and roadmap across the organization for achieving world class customer satisfaction for Royal Enfield’s EV business globally.
Work with multiple stakeholders to deliver business objectives ranging and not limited to customer service, marketing and sales teams to maintain a customer-focused attitude with a focus on activities that will nurture and convert prospects and retain customers for lifetime.
Key Responsibilities
- Drive the Customer Relationship Management (CRM) communication operations for the brand and work cross-functionally with design, analytics, product, research and engineering to define the technology, messaging, strategy and data models in the CRM space for outreach to customers and intenders.
- Owning the Omni-channel strategy, tactics and delivery of communication plan - Email/SMS/App/Whatsapp/Web Push to handle and lead Customer Life-cycle communication at a Promotional and transactional level.
- Interface with regional and country SPOCS to define Customer lifecycle communication suited to the geography, bringing an expertise from a functional level to blend with business and regional sensitivities.
- Drive release of CRM campaigns on time, in full via steering the CRM agency operations, having hands on knowledge and use of the marketing automation, CDP and other supporting tools and models.
- Drive personalization interventions, derived insights to arrive at sharper segmentation that will yield in increase engagement on CRM mediums, Website and eventual conversions.
- Lead the identification and creation of customer segments, targeting and reporting to inform the development of the life-cycle program with help of the marketing automation and customer data platform tool.
- Analyze metrics on implementation and utilization of key marketing technology platforms for global marketing campaigns.
- Work closely with the creative strategy team, agency partners for creation of CRM comms assets, in tandem sharing the best practices and references.
- Ensure key campaign and project KPIs are met, manage performance/ reporting and communicate results to executive leadership and alongside ensuring timely payouts and record keeping for vendor related payments.
Education
- Essential - Bachelor’s degree (Full Time) - CRM, Marketing, Communications
- Preferred - Masters in Business Administration (MBA) / Post Graduate Diploma in Management (PGDM) - Advertising, Marketing, Communications
Experience
- 6+ years and above having worked in an agency or brand on customer facing projects and comms.
- Hands on experience of working with Marketing automation platforms, integrations and reporting.
- Have delivered CRM assets across various platforms while working with support teams from the creative department.
- Has working knowledge of CDP, personalization and predictive models for CRM operations.
-
Resource - CRM (EV)
3 weeks ago
Chennai, India Royal Enfield Full timeJob PurposeResponsible for assisting in establishing and executing the CRM / Marketing technology related comms operations and roadmap across the organization for achieving world class customer satisfaction for Royal Enfield’s EV business globally.Work with multiple stakeholders to deliver business objectives ranging and not limited to customer service,...
-
Resource - CRM (EV)
3 weeks ago
chennai, India Royal Enfield Full timeJob Purpose Responsible for assisting in establishing and executing the CRM / Marketing technology related comms operations and roadmap across the organization for achieving world class customer satisfaction for Royal Enfield’s EV business globally. Work with multiple stakeholders to deliver business objectives ranging and not limited to customer service,...
-
Manager - Event Manager (EV)
1 week ago
Chennai, India Royal Enfield Full timeJob PurposeThe role of manager for Events will play a key role in building, growing, and sustaining high levels of aspiration for Royal Enfield’s electric vehicles business through inventive and disruptive campaigns. The purpose of this role is to bring strategic thinking & execution, and innovation into events, especially PR events, for the electric...
-
Manager - Event Manager (EV)
1 week ago
Chennai, India Royal Enfield Full timeJob PurposeThe role of manager for Events will play a key role in building, growing, and sustaining high levels of aspiration for Royal Enfield’s electric vehicles business through inventive and disruptive campaigns. The purpose of this role is to bring strategic thinking & execution, and innovation into events, especially PR events, for the electric...
-
Manager - Event Manager (EV)
7 days ago
chennai, India Royal Enfield Full timeJob Purpose The role of manager for Events will play a key role in building, growing, and sustaining high levels of aspiration for Royal Enfield’s electric vehicles business through inventive and disruptive campaigns. The purpose of this role is to bring strategic thinking & execution, and innovation into events, especially PR events, for the electric...
-
Dynamics CRM
4 weeks ago
Chennai, India Virtusa Full timeDynamics CRM - CREQ186149 Description P3-C3-TSTS Job Description Siemens is looking for a Microsoft dynamics CRM. If you are looking for an exciting place to work, please look at the list of responsibilities and qualifications below. Responsibilities for microsoft dynamics CRM Assist in the design and development of Microsoft Dynamics CRM solutions that...
-
Dynamics CRM
42 minutes ago
chennai, India Virtusa Full timeDynamics CRM - CREQ186149 Description P3-C3-TSTSJob DescriptionSiemens is looking for a Microsoft dynamics CRM. If you are looking for an exciting place to work, please look at the list of responsibilities and qualifications below.Responsibilities for microsoft dynamics CRM Assist in the design and development of Microsoft Dynamics CRM solutions that deliver...
-
[Immediate Start] Manager
7 days ago
Chennai, India Royal Enfield Full timeJob PurposeThe role of manager for Events will play a key role in building, growing, and sustaining high levels of aspiration for Royal Enfield’s electric vehicles business through inventive and disruptive campaigns. The purpose of this role is to bring strategic thinking & execution, and innovation into events, especially PR events, for the electric...
-
Microsoft dynamics CRM
4 weeks ago
Chennai, India Virtusa Full timeMicrosoft dynamics CRM - CREQ186140 Description P3-C3-TSTS Job Description Siemens is looking for a Microsoft dynamics CRM. If you are looking for an exciting place to work, please look at the list of responsibilities and qualifications below. Responsibilities for microsoft dynamics CRM Assist in the design and development of Microsoft Dynamics CRM...
-
Microsoft dynamics CRM
45 minutes ago
chennai, India Virtusa Full timeMicrosoft dynamics CRM - CREQ186140 Description P3-C3-TSTSJob DescriptionSiemens is looking for a Microsoft dynamics CRM. If you are looking for an exciting place to work, please look at the list of responsibilities and qualifications below.Responsibilities for microsoft dynamics CRM Assist in the design and development of Microsoft Dynamics CRM solutions...
-
SAP CRM Functional
4 weeks ago
Chennai, India HTC Global Services Full timePosition Description:Require a SAP CRM Functional resource with around 4 to 8 years experience, to carry out the following responsibilities . Provide solution delivery and production support for SAP CRM Mktg and Sales business application . Design solutions in SAP CRM including marketing and service campaigns . Create user stories and tasks in Rally tool ....
-
SAP CRM Functional
4 weeks ago
Chennai, India HTC Global Services Full timePosition Description: Require a SAP CRM Functional resource with around 4 to 8 years experience, to carry out the following responsibilities . Provide solution delivery and production support for SAP CRM Mktg and Sales business application . Design solutions in SAP CRM including marketing and service campaigns . Create user stories and tasks in Rally tool ....
-
SAP CRM Functional
4 weeks ago
Chennai, India HTC Global Services Full timePosition Description: Require a SAP CRM Functional resource with around 4 to 8 years experience, to carry out the following responsibilities . Provide solution delivery and production support for SAP CRM Mktg and Sales business application . Design solutions in SAP CRM including marketing and service campaigns . Create user stories and tasks in Rally tool ....
-
SAP CRM Functional
4 weeks ago
Chennai, India HTC Global Services Full timePosition Description: Require a SAP CRM Functional resource with around 4 to 8 years experience, to carry out the following responsibilities . Provide solution delivery and production support for SAP CRM Mktg and Sales business application . Design solutions in SAP CRM including marketing and service campaigns . Create user stories and tasks in Rally tool ....
-
Director - IT Business Applications (CRM)
4 weeks ago
Chennai, India Freshworks Full timeCompany Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13...
-
After Sales
3 weeks ago
Chennai, India Refining Skills Academy Full timeJob Description for After Sales & Customer Support at Meras PluginsCompany: Meras PluginsLocation: ChennaiExperience: 1-2 yearsCTC: 2.4 to 3 LPAGender Preference: MaleResponsibilities:Excellent communication skills to interact effectively with customers.Graduate with knowledge in electrical engineering preferred.Installation and commissioning of EV chargers,...
-
MS Dynamics Developer
7 days ago
Chennai, India Right Advisors Private Limited Full timeWork Experience :- Four years experience designing, developing, and maintaining software, including three years CRM experience related to duties and responsibilities preferred.- Microsoft Dynamics CRM development required.Experience with any combination of following required : - Dynamics 365 Plugin Development (C#/.NET), JavaScript, Power Apps Component...
-
MS Dynamics Developer
7 days ago
Chennai, Tamil Nadu, India Right Advisors Private Limited Full timeWork Experience :- Four years experience designing, developing, and maintaining software, including three years CRM experience related to duties and responsibilities preferred.- Microsoft Dynamics CRM development required.Experience with any combination of following required : - Dynamics 365 Plugin Development (C#/.NET), JavaScript, Power Apps Component...
-
MS Dynamics Developer
6 days ago
Chennai, India Right Advisors Private Limited Full timeWork Experience :- Four years experience designing, developing, and maintaining software, including three years CRM experience related to duties and responsibilities preferred.- Microsoft Dynamics CRM development required.Experience with any combination of following required : - Dynamics 365 Plugin Development (C#/.NET), JavaScript, Power Apps Component...
-
MS Dynamics Developer
6 days ago
chennai, India Right Advisors Private Limited Full timeWork Experience :- Four years experience designing, developing, and maintaining software, including three years CRM experience related to duties and responsibilities preferred.- Microsoft Dynamics CRM development required.Experience with any combination of following required : - Dynamics 365 Plugin Development (C#/.NET), JavaScript, Power Apps Component...