Manager -Change Management

7 hours ago

Hyderabad, India TP Full time

Position -Change Management -Manager/Sr. Manager

Exp- 15+Years

Location -Hyderabad/ Noida/ Gurgaon


Job Description :-


ITIL & Infrastructure Change Management (ICM):

  • Change Governance (ITIL Framework):
  • Govern all IT changes using the ITIL Change Management process, including classification, prioritization, risk analysis, approval, and implementation.
  • Change Advisory Board (CAB):
  • Lead the Change Advisory Board meetings, ensuring accurate evaluation, approval, and scheduling of infrastructure changes with minimal risk to IT services.
  • Infrastructure Change Oversight:
  • Oversee changes across servers, networks, storage, cloud environments, and data centers, ensuring robust controls and compliance.
  • Change Impact Analysis (IT Systems):
  • Evaluate the technical impact of infrastructure changes, coordinating with operations, network, and security teams to ensure stability and reliability.
  • Change Scheduling and Planning:
  • Ensure changes are scheduled efficiently to avoid business disruption, taking into account dependencies and rollback procedures.
  • Incident & Problem Linkage:
  • Collaborate with Incident and Problem Management teams to ensure that changes are not introducing recurring incidents or known errors.
  • Compliance & Audit:
  • Ensure all change records are maintained for audit purposes. Monitor compliance with internal policies, regulatory requirements, and IT governance frameworks.
  • Continuous Improvement:
  • Continuously enhance the IT change process through automation, analytics, and feedback loops from post-implementation reviews.


Qualifications & Requirements:

  • Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field (Master’s degree preferred).
  • 15+ years of experience in organizational and IT change management roles within large, complex environments.
  • Proven experience with ITIL v3 or v4 frameworks and hands-on governance of infrastructure change management.
  • ITIL Certification (Foundation or higher) is mandatory.
  • Change Management Certification (e.g., Prosci, ACMP) preferred.
  • Strong understanding of infrastructure components (servers, networks, cloud, applications, etc.).
  • Excellent communication, leadership, analytical, and conflict resolution skills.
  • Experience managing Change Advisory Boards (CAB) and leading ITSM tools (e.g., ServiceNow, BMC Remedy) is a plus


If you're interested, please share your updated CV with me at alok.sharma2@teleperformancedibs.com.


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