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order Management designer

4 months ago

Bengaluru, India Tech Mahindra Full time

OM Designer :


  • 6-10+ Years
  • Order Management (OM), Sigma OM,Pega
  • BPMN Knowledge, TM Forum, Cloud Native basics, Open API concepts,
  • Exposure to large size Transformation Program
  • Understand Telecom Business Process, Requirement Analysis
  • Guide Implementation Team
  • Telecom Product Life Cycle Management


click here to apply


Position Summary (Roles & Responsibilities):

  • Configure Hansen COTS product as per customer requirements, which includes creating BPMN flows and configuring business logic.
  • Deliver documents containing end-to-end high-level functional requirements and low-level designs for BSS modules.
  • Validate configuration in the product and assist development/QA team members in understanding the solution and related build/QA activities.
  • Collaborate with UX/UI teams.
  • Conduct review of customer documentation including business requirements and high-level test cases; support customer testing in various stages of the project life cycle.
  • Participate in customer led workshops, understand problems and propose solutions.
  • Present OOB capabilities of HANSEN product to customer, explain how customer requirements can be met using OOB capabilities, capture and document requirements.
  • Assess and make appropriate and timely technical decisions.
  • Be customer focused, constantly explore to conceptualize and understand customer needs, and proactively propose solutions.
  • Mentor fellow team members.


  • Experience & Requirements:
  • 4+ years of Telecom or IT experience.
  • 3+ years of recent experience as a Business Analyst working on requirement analysis, design, development/customization and testing of complex technology solutions in Telecom or IT Domain covering OSS/IT Service management.


Must have:

  • Analytical approach with experience in describing and building the business processes
  • Understanding of IT/telecom service and OSS/IT service provisioning/fulfillment processes; OPF/Order management/Order processing/ITSM workflows and/orunderstanding of BPMN and related notations


Good to have:

  • Experience in implementation of at least one OSS solution for a Medium/large telecom operator.
  • Experience on TMF Open APIs especially TMF622, TMF641, TMF637 , TMF639.
  • Understanding of any of Resource Inventory, Activations, Integrations, Discovery & Reconciliation modules.
  • Experience on any COTS product.
  • Solid understanding of BPMN and UML (business process notation).
  • Must have experience in direct customer interactions.
  • Understanding of REST API’s.
  • Understanding of telecom technologies like access network,mobile network (HLR/HSS; 3G/4G/5G).
  • Software development technology knowledge, especially scripting languages such as Python, Groovy, Javascript, etc
  • Experience in low-code approach applications/solutions
  • Knowledge of Microservices architecture.
  • Must have good written and verbal English communication skills.
  • Good team player, effective communication, ability to articulate complex solutions to business and technology audience alike
  • BA background, preferably in an internet/software development company.
  • Understanding of software development best practices and standards used in project lifecycles.
  • Experience working at customer locations and/or distributed teams would be an added advantage.