ServiceNow ITSM

1 week ago


India Technozis Full time

Job Title: ServiceNow ITSM Consultant

Location: Remote

Job Type: Full-time

Experience Level: Mid-Senior/Senior

Industry: IT Services / IT Service Management

Company: Technozis

Job Summary:

We are seeking an experienced ServiceNow IT Service Management (ITSM) Consultant to design, implement, and optimize ITSM solutions within the ServiceNow platform. The ideal candidate will have expertise in Incident Management, Problem Management, Change Management, Service Catalog, and CMDB, enabling organizations to improve IT operations and service delivery.

Key Responsibilities:

- Configure, customize, and deploy ServiceNow ITSM modules, including Incident, Problem, Change, Request Management, and Service Catalog.

- Collaborate with IT teams and business stakeholders to align ITSM solutions with organizational objectives.

- Develop and maintain automated workflows, business rules, and UI policies to enhance ITSM functionality.

- Ensure proper Configuration Management Database (CMDB) implementation for accurate IT asset tracking.

- Integrate ServiceNow ITSM with third-party tools such as monitoring, IT operations, and asset management systems.

- Develop dashboards, reports, and analytics to measure IT service performance and compliance.

- Provide end-user training and documentation to support adoption of ITSM best practices.

Required Skills & Qualifications:

- 3+ years of experience with ServiceNow IT Service Management (ITSM).

- Strong knowledge of ITIL principles and ITSM processes.

- Hands-on experience in ServiceNow platform configuration, scripting (JavaScript, Glide API), and integrations (REST/SOAP APIs).

- Experience with CMDB implementation and IT asset management.

- Strong analytical and problem-solving skills.

- Excellent communication and stakeholder management abilities.

Preferred Certifications:

- ServiceNow Certified System Administrator (CSA)

- ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)

- ITIL v4 Foundation Certification

Why Join Us?

- Work on enterprise-level ITSM implementations.

- Career growth in ServiceNow and IT service management.

- Competitive salary and benefits.

- Collaborative and innovative work environment.

How to Apply:

Interested candidates should send their updated resume to richa.sharma@technozis.com.

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