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Business Excellence Manager
1 month ago
Objective
To enable implementation of standardized delivery, product engineering practices across product development, implementation and support projects; perform product release governance reviews/delivery risk reviews and process adherence checks participate in the sales cycle (RFI/RFP responses, proposal reviews)
Responsibilities
- Strategize and plan delivery, release reviews to identify delivery risks and quality/productivity improvement opportunities
- Work with delivery/engineering leadership to own/support programs to enable delivery risk mitigation/quality/productivity
- Perform delivery excellence/release reviews to verify implementation of standard delivery and engineering practices
- Work with Delivery/engineering teams to ensure that delivery conforms to schedules, milestones, quality and scope. Ensure governance mechanisms in place are functioning effectively
- Identify delivery risks proactively and mitigations thereof, monitor the risks; minimize customer escalations and provisioning
- Identify opportunities to improve productivity, quality; work with the delivery teams to support initiatives in the areas of productivity and quality improvement
- Develop and Standardize engineering, delivery and support processes
- Lead process transformation programs in span
- Benchmarking against other organizations and contextualize industry best practices to organization
- Enterprise audits
- Content creation and delivery of process training for a portfolio of accounts
- Facilitate cross sharing of practices
- Support implementation of improvement actions from customer feedback mechanisms
- Carry our exec level reporting
- Function SPOC during sales cycle
Qualification: B.E/B.Tech with MBA
Experience: 11 to 16 years
Skills Required
- 12+ years of delivery excellence experience in a software services /software product development organization (primary requirement)
- 6+ years of proven implementation(dev/test) / support experience in a software services/software product development organization preferred
- Experience in managing projects desirable
- Knowledge and Experience in SDLC process & methodologies viz., agile (SAFe preferred)/waterfall, project management, ALM and development/test tools, devops, process improvement techniques like Lean, emerging areas like SaaS
- Experience in managing small cross functional and remote teams
- Knowledge of business / project financials
- Experience in managing change initiatives preferred
Soft skills
- Self-starter
- Excellent communication skills(verbal and presentation)
- Good facilitation skills
- Entrepreneurial thinking
- Good stakeholder management
- Ability to whiteboard
- Work with ambiguity
- Ability to work in a matrix org
