ServiceNow Portal Developer

1 week ago

Noida, India Birlasoft Full time

About Birlasoft:

Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.

About the Job – We are seeking a highly skilled and experienced Senior ServiceNow Service Portal Developer to join our team. The ideal candidate will be responsible for the design, development, and implementation of ServiceNow Service Portal solutions, ensuring alignment with business objectives and user needs. This role requires deep technical knowledge of ServiceNow, particularly in the Service Portal and ITSM modules, combined with strong problem-solving abilities and a passion for delivering high-quality solutions.

Job Title –Technical Specialist

Location: Noida, Pune, and Mumbai

Educational Background –

Education: Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).

Experience: Minimum of [X] years of hands-on experience with ServiceNow development, with a focus on Service Portal and ITSM.

Key Responsibilities –

Service Portal Development: Design, develop, and maintain custom Service Portals on the ServiceNow platform, ensuring a seamless and user-friendly experience.

Custom Applications: Develop custom applications and integrations within the ServiceNow environment, tailored to specific business requirements.

Scripting: Write, test, and debug complex JavaScript, AngularJS, HTML, and CSS code to enhance the functionality and user interface of the Service Portal.

Configuration Management: Configure and customize workflows, business rules, UI policies, and client scripts to automate processes and enhance ServiceNow capabilities.

Requirements Gathering: Collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications and effective solutions.

Technical Leadership: Provide technical guidance and mentorship to junior developers, ensuring best practices and high-quality deliverables.

Troubleshooting: Identify and resolve technical issues and bugs within the ServiceNow platform, ensuring minimal disruption to business operations.

Documentation: Maintain comprehensive documentation of development processes, configurations, and customizations for future reference and compliance purposes.

Performance Optimization: Optimize the performance and scalability of ServiceNow applications and portals to meet growing business demands.

Security Compliance: Ensure all ServiceNow solutions comply with security policies and best practices, safeguarding sensitive business data.

Skills Required –

Proficiency in JavaScript, AngularJS, HTML, CSS, and other web development technologies.

Strong understanding of ServiceNow architecture, including data models, relationships, and security mechanisms.

Experience with ServiceNow APIs and integration with third-party systems.

Knowledge of ITIL processes and best practices.

Certifications: ServiceNow Certified Application Developer, ServiceNow Certified Implementation Specialist, or equivalent certifications preferred.

Additional Requirements

Soft Skills:

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Detail-oriented with a focus on delivering high-quality solutions.

Other: Familiarity with Agile development methodologies is a plus.

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