UCCE Engineer

3 weeks ago

Mumbai, India Servion Global Solutions Full time

Role: L1 UCCE Engineer

Location: Mumbai


Job Description:


  • Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.
  • Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting.
  • MACD creation knowledge in Cisco UCCE & IPT platforms.
  • Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.
  • Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.
  • Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools
  • Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling.
  • Should be ready to work in 24/7 business support environment
  • Should be having experience on Cisco Voice platform.
  • Should be having work experience on CUCM/UCCE/UCCH/CVP platforms

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