Senior Receptionist

Job Summary:

The Senior Receptionist will oversee all reception area activities and ensure the delivery of outstanding customer service to our visitors and staff. This role involves supervising junior reception staff, managing our front desk on a day-to-day basis, and performing a variety of administrative and clerical tasks.

Responsibilities:

• Supervise the reception area and junior reception staff, ensuring efficient operations.
• Greet and welcome guests with a positive, helpful attitude.
• Assist visitors in finding their way around the office, and introduce them to the appropriate personnel.
• Handle incoming calls, manage the switchboard, and direct calls to appropriate individuals.
• Maintain office security by following safety procedures, monitoring logbook entries, and issuing visitor badges.
• Organize, schedule, and manage appointments and meeting rooms.
• Provide administrative support including managing emails, preparing reports, and updating company databases.
• Train and support junior receptionists and other administrative staff.
• Ensure the reception area is tidy and presentable, with all necessary supplies and promotional materials.

Qualifications:

• Proven experience as a Receptionist, Front Office Representative, or similar senior role with supervisory responsibilities.
• Strong understanding of office management and basic accounting principles.
• Proficient with Microsoft Office Suite and office management software.
• Excellent communication and organizational skills.
• Strong leadership abilities with a focus on staff development and team cohesion.
• High school diploma required; additional certification in Office Management or a related field is preferred.