AML Transactional Quality

1 month ago


Gurugram, India WNS Full time

Looking for 2-6 yrs of experience for AML Transactional Quality role:

  • Adherence of Quality SLA’s and contractual agreements
  • Ensure adherence of Daily Quality checks as per process requirement
  • Provide Feedback to the agents for the error identified
  • Managing and cascading Customer updates Implementing corrective actions as required
  • Proactively managing performance and enhancing performance of team based on SLA’s
  • Responsible for maintaining and achieving team SLA targets
  • Identification of soft skills training needs and responsible for Process Training of employees
  • Managing and escalating System Downtime/Issues. Prepare TNA basis audits
  • Adhere to Calibration Process and Variance Target. Regular interaction with clients and maintain good relationships
  • Participate in WNS BPET initiatives. Deploy and standard Quality Framework


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