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Associate, Content Operations

3 months ago


Navi Mumbai, India JioSaavn Full time

Job Description: Content Operations Associate


Role: We are seeking a detail-oriented Content Operations Associate to curate and manage our audio content library for JioTunes, ensuring a seamless user experience across music tracks, ringtones, and caller tunes.


Responsibilities:

  • Organize and manage audio content for JioTunes, including music tracks, ringtones, and caller tunes.
  • Implement content quality checks to maintain consistency and deliver a high-quality user experience.
  • Utilize data analytics for reporting on a weekly and monthly basis.
  • Collaborate with different teams such as Label Relations, Engineering, and Customer Support.
  • Manage reporting tasks and resolve customer queries for JioTunes, ensuring smooth operation through resource management, data maintenance, and collaboration with teams.
  • Improve user experience and assist with customer queries.

Qualifications:

  • Completion of Bachelor's degree in any field.
  • Knowledge of content management tools is advantageous.
  • Good communication skills and ability to collaborate effectively within teams.
  • Attention to detail with accuracy in organising content and managing metadata.
  • Interest in music and willingness to stay updated with digital trends.
  • Basic understanding of technical specifications for audio formats is a plus.