Branch Service Manager

7 days ago

Bengaluru, India Control Print Ltd. Full time

Job Responsibilities:


1. Goals Setting & KPI/KRA:

· Set the goals and KPIs for the Service Engineers.

· Monitor the daily reports of Service Engineers to ensure all service calls are logged and pending issues (especially those pending for more than 2 days) are addressed.

· Maintain an uptime target of 98% for customer sites, and 100% for Type ‘A’ and ‘B’ customers.

· Analyze and take corrective actions on Installed Base business for the branch on a monthly basis.

· Allocate clients to Service Engineers in coordination with the Regional Service Manager and Regional Manager.


2. Service Management:


· Monitor the productivity of Service Engineers and address issues regularly.

· Take corrective actions on key service quality parameters such as Response Time, Breakdown Time, Installation Time, and re-visits for repairs/installation.

· Ensure that AMC/spare quotes are sent to customers in the respective territory promptly.

· Analyze defective spares consumption for warranty/CAMP printers periodically.

· Monitor the Active Printer/Engineer ratio periodically and adjust territory allocations and manpower as needed in coordination with the Regional Service Manager.

· Conduct periodic installation audits for key accounts and ensure compliance with Service and Installation SOPs.

· Minimize installation time post-sales confirmation.

· Ensure 100% adherence to preventive maintenance schedules.

· Evaluate customer feedback regarding service quality and printer performance, and take corrective actions.

· Build strong relationships with 'A' and 'B' class customers by regularly visiting them.

· Ensure proper inventory management for spares at the branch and resident locations.


3. People Management:

· Drive the service team to achieve quarterly and yearly budgets.

· Ensure defective spare parts are returned to the factory within the required timeframe.

· Monitor and address any pending FRA issues.

· Conduct monthly reviews and one-on-one meetings with Service Engineers.

· Collaborate with the Sales team to achieve regional revenue targets.

· Evaluate engineers' technical and commercial capabilities regularly and identify training needs.

· Ensure engineers are regularly updated on product technicalities and service bulletins.

· Escalate recurring issues to the Regional Service Manager for resolution.

· Resolve any grievances of Service Engineers in collaboration with HR.

· Ensure regular appraisals and confirmations for the service team.


4. General Management:

· Optimize service-related travel costs.

· Ensure 100% compliance with guidelines and directives from superiors.

· Oversee the implementation of SAP at the branch level.

· Be willing to travel frequently and at short notice.


Desired Qualifications::

  • Educational Qualification: B.E. in Electrical Engineering (or similar).


Work Experience:

  • Managerial Experience: 3 to 5 years in a managerial role.
  • Technical Experience: 8 years of technical experience in a service or related field.
  • Industry Experience: Preferably from Printing/Industrial Products/Office Automation.

  • Branch Service Manager

    6 days ago

    Bengaluru, India Control Print Ltd. Full time

    Job Responsibilities: 1. Goals Setting & KPI/KRA: · Set the goals and KPIs for the Service Engineers. · Monitor the daily reports of Service Engineers to ensure all service calls are logged and pending issues (especially those pending for more than 2 days) are addressed. · Maintain an uptime target of 98% for customer sites, and 100% for Type ‘A’...

  • Branch Service Manager

    4 days ago

    Bengaluru, India Control Print Ltd. Full time

    Job Responsibilities:1. Goals Setting & KPI/KRA:· Set the goals and KPIs for the Service Engineers.· Monitor the daily reports of Service Engineers to ensure all service calls are logged and pending issues (especially those pending for more than 2 days) are addressed.· Maintain an uptime target of 98% for customer sites, and 100% for Type ‘A’ and...

  • Branch Manager

    1 month ago

    Bengaluru, India Infinitalent Consulting (P) Ltd Full time

    JOB DESCRIPTION: As the Branch Manager, you will be responsible for the overall performance, growth, and profitability of our branch. You will lead a team, manage operations, and ensure that our products and services meet the needs of our customers and partners. KEY RESPONSIBILITIES: Team Leadership: Lead, mentor, and manage a team of branch staff, including...

  • Branch Manager

    1 month ago

    Bengaluru, India DTDC Express Limited Full time

    The candidate in this position will be responsible for overseeing the efficient and profitable operation of all branch activities. In addition to reporting all financial and operations information to company management, this candidate is responsible for hiring, training, and dismissing any employees at the branch. ResponsibilitiesResponsible for ensuring...

  • Deputy Branch Manager

    2 weeks ago

    Bengaluru, India IndusInd Bank Full time

    Deputy Branch Manager is responsible for overall management of the lobby team in the branch and for achieving excellence across service, sales and operational functions in the branch. The Deputy Branch Manager reports to the Branch Manager who is the overall head of the BranchOverall Job DescriptionService· To ensure 'First Time Right' in the account...

  • Deputy branch manager

    2 weeks ago

    Bengaluru, India IndusInd Bank Full time

    Deputy Branch Manager is responsible for overall management of the lobby team in the branch and for achieving excellence across service, sales and operational functions in the branch. The Deputy Branch Manager reports to the Branch Manager who is the overall head of the BranchOverall Job DescriptionService· To ensure 'First Time Right' in the account...

  • Branch Manager

    4 weeks ago

    Bengaluru, India IndusInd Bank Full time

    Job Location: Bengaluru, Karnataka, IndiaRole Details :Responsible for managing all Branch activities with strong leadership skills and service orientation. Strong man management skills. Well versed with Branch operations/processes.Overall Job Description :- Responsible for Branch P & L - revenue & cost.- Managing a Profit Centre - with profitability being...

  • Branch manager

    1 week ago

    Bengaluru, India Banking Industry Full time

    BRANCH MANAGER – Branch BankingBranch Manager Hiring Criteria’s:· Total Experience must be more than 8-10 years in Banking – Retail· Current Experience in the present role must be 1.5-2 years + No recent promotion· A double grade hike will not be offered to the candidate – grade fitment to be checked bank to bank· Required Book Size : GL Size is...

  • Deputy Branch Manager

    2 weeks ago

    Bengaluru, India IndusInd Bank Full time

    Deputy Branch Manager is responsible for overall management of the lobby team in the branch and for achieving excellence across service, sales and operational functions in the branch. The Deputy Branch Manager reports to the Branch Manager who is the overall head of the Branch Overall Job Description Service · To ensure 'First Time Right' in the account...

  • Deputy Branch Manager

    2 weeks ago

    Bengaluru, India IndusInd Bank Full time

    Deputy Branch Manager is responsible for overall management of the lobby team in the branch and for achieving excellence across service, sales and operational functions in the branch. The Deputy Branch Manager reports to the Branch Manager who is the overall head of the BranchOverall Job DescriptionService· To ensure 'First Time Right' in the account...

  • Deputy Branch Manager

    2 weeks ago

    Bengaluru, India IndusInd Bank Full time

    Deputy Branch Manager is responsible for overall management of the lobby team in the branch and for achieving excellence across service, sales and operational functions in the branch. The Deputy Branch Manager reports to the Branch Manager who is the overall head of the BranchOverall Job DescriptionService· To ensure 'First Time Right' in the account...

  • Branch Manager- South

    6 months ago

    Bengaluru, India IDFC FIRST Bank Full time

    Role/Job Title : Branch Manager Function/ Department : Retail Liabilities Job Purpose: The role entails managing and scaling up the retail banking business for the branch by creating strategies to achieve growth targets for the branch by managing operations and resources in the most cost efficient and technology effective manner. It also entails...

  • Branch Manager

    4 weeks ago

    Bengaluru, India IndusInd Bank Full time

    Job Location: Bengaluru, Karnataka, IndiaRole Details :Responsible for managing all Branch activities with strong leadership skills and service orientation. Strong man management skills. Well versed with Branch operations/processes.Overall Job Description :- Responsible for Branch P & L - revenue & cost.- Managing a Profit Centre - with profitability being...

  • Branch Manager

    4 weeks ago

    Bengaluru, India IndusInd Bank Full time

    Job Location: Bengaluru, Karnataka, IndiaRole Details :Responsible for managing all Branch activities with strong leadership skills and service orientation. Strong man management skills. Well versed with Branch operations/processes.Overall Job Description :- Responsible for Branch P & L - revenue & cost.- Managing a Profit Centre - with profitability being...

  • Branch Manager

    4 days ago

    Bengaluru, Karnataka, India IndusInd Bank Full time

    IndusInd Bank is seeking a Branch Manager to lead our team in achieving excellence across service, sales, and operational functions. The ideal candidate will have a strong background in financial services, excellent leadership skills, and the ability to drive results-oriented teams.About the RoleWe are looking for a talented professional who can manage and...

  • Branch Manager

    6 months ago

    Bengaluru, India Gathbandhan Matrimony Full time

    The candidate in this position will be responsible for overseeing the efficient and profitable operation of all branch activities. In addition to reporting all financial and operations information to company management, this candidate is responsible for hiring, training, and dismissing any employees at the branch.ResponsibilitiesMaintain financial...

  • Branch Manager

    1 month ago

    Bengaluru, India Aditya Trading Solutions Full time

    1.To develop and manage relationships with High net worth clients in order to provide them with investment products and services in line with their risk profile2. Responsible to manage a team of Relationship Managers and drive client acquisition target primarily through the sale of equity based investment products, with prime focus on UHNI and HNI segments...

  • Branch Operations Manager

    2 weeks ago

    Bengaluru, Karnataka, India LMV Financial Services Pvt Ltd Full time

    At LMV Financial Services Pvt Ltd, we are seeking a highly motivated and experienced Branch Operations Manager to lead our branch operations.The ideal candidate will have prior work experience in personal loan, home loan, business loan, DSA Profile. The role involves executing the defined strategy to achieve the defined performance of the branch. Key...

  • Branch Manager

    6 months ago

    Bengaluru, India Sanmax Technologies (P) Limited Full time

    Job Description Need A Branch Manager Responsible to Handle Branch. Qualifications Graduate or Masters with minimum 1-5 Years of Experience.

  • Branch Director

    3 weeks ago

    Bengaluru, Karnataka, India LMV Financial Services Pvt Ltd Full time

    Branch DirectorAt LMV Financial Services Pvt Ltd, we are seeking an experienced Branch Director to lead our branch operation. The successful candidate will be responsible for executing our business strategy, managing branch growth and profitability, and ensuring smooth functioning of the lending process.Key Responsibilities:Execute the defined business...