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Technical Writer

3 months ago

Gurugram, India Multiplier Full time

What do we do?

We’re at the forefront of one of the most exciting evolutions of our generation - remote employment. No longer do employers have to hire limited to geographies, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent they can find, anywhere in the world. However, they need digital solutions to help them streamline the process, invest in engagement and build world-class teams, globally.

We are Multiplier Our global employment platform empowers companies to contract staff all across the world, while managing the complexities of local compliance, labor contracts, payroll, benefits and taxes - all from one software system. It’s a game changer

We’re on a mission to impact economies of scale, and disrupt the traditional employer of record (EOR) space. We’re backed by some of the best in the game (Sequoia, DST, and Tiger Global), led by domain level experts, scaling massively, and seeking brilliant like minded enthusiasts to join our team.


What’s the opportunity?

You will play a key role in developing and maintaining high-quality documentation that helps our customers and internal teams understand and effectively use our software products. You will work closely with product managers, engineers, and customer support teams to gather the necessary information and translate complex technical concepts into accessible content.


What you'll do:

  • Develop Comprehensive Documentation: Create and maintain product documentation, including user guides, API documentation, release notes, FAQs, and technical articles.
  • Collaborate with Cross-Functional Teams: Work with product managers, engineers, and customer support teams to understand product features and functionality, ensuring accuracy and clarity in all documentation.
  • Simplify Complex Information: Break down complex technical concepts into easy-to-understand content that meets the needs of both technical and non-technical users.
  • Maintain Consistency and Quality: Ensure all documentation adheres to the company’s style guide and quality standards. Regularly update documentation to reflect product changes and improvements.
  • User-Focused Content Creation: Write content that helps users troubleshoot issues, understand product capabilities, and maximize the value they get from our software.
  • Content Management: Organize and manage documentation in a way that is easily accessible and user-friendly. Utilize tools and platforms for effective content management and version control.
  • Contribute to Knowledge Base: Assist in developing and maintaining a knowledge base of best practices, tutorials, and support documentation.


What are we looking for?

  • Experience: 5+ years of experience as a Technical Writer, preferably in a B2B SaaS environment.
  • Technical Proficiency: Strong understanding of software development processes, APIs, and cloud technologies. Familiarity with documentation tools such as Markdown, JIRA, Confluence, and Git.
  • Writing Skills: Exceptional written communication skills with the ability to explain complex technical concepts in a clear and concise manner.
  • Attention to Detail: Strong editing and proofreading skills with a focus on accuracy and consistency.
  • Collaboration: Ability to work effectively in a cross-functional team environment and manage multiple projects simultaneously.
  • Adaptability: Comfortable working in a fast-paced, rapidly changing environment with a proactive and flexible approach to problem-solving.


If you are a highly motivated and results-oriented professional with a passion for driving revenue growth in the HR Tech industry, we would love to hear from you.


Equal Employment Opportunity

Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.