Associate - Academic and Student Affairs

Job Purpose Execute the operational backend of course delivery: configure systems (Atrium/LMS), run calendars, logistics and IT/AV, drive evaluation triggers, ensure data accuracy, and complete finance/administration workflows.Job Outline Systems & content readiness:Upload Faculty Profiles and Course Outline on AtriumCreate LMS courses; grant access to Faculty/AAs/studentsManage post‑bidding updates; accuracy checks on links/assets; maintain Zoho status.Course Pack creation for assigned course in the correct sequence and the right documentsScheduling & communication:Build personalised schedulesSend weekly schedule to support teamsSend dry‑run invites for Visiting Faculty; coordinate Pre‑Term meetings (joint with AM)Dispatch operational communications (instructor handbook, schedule/pack announcements).Block calendars for students and faculty Logistics & IT/AV: Manage end‑to‑end faculty and guest logistics; coordinate IT/AVManage course video recordings.Evaluations ops: Trigger LMS mid‑term and end‑term evaluations per AM’s windows; basic collation as needed.Finance & compliance: Collect Visiting Faculty documentsUpload Faculty Teaching Hours on Salesforce; submit payment documents Liaise with Finance for payment release.Budget tracking & reporting: Track budget elements; maintain spend logs; flag variances; maintain class schedule data; generate weekly/term reports; support faculty ratings consolidation.Joint activities: Important Activities email & Pre‑Term with AAs (AM leads content; Sr. Associate/ Associate manages invites/minutes); final AA hand‑off (joint).Job SpecificationKnowledge / EducationBachelor’s degreeSpecific SkillsStrong operations execution; LMS/Atrium/Salesforce/Zoho proficiency; logistics & IT/AV coordination; high attention to detail; clear written communication; basic Excel/reporting. Desirable Experience2–4 yearsJob Interface/Relationships:InternalASA team (AM & SA), IT/AV, Finance, LRC, Commercial, FAO, IAAExternalFaculty, Guest Speakers, Content/LRC vendors, External logistics partners Key Responsibilities and % Time SpentSystems & content readiness (Atrium uploads, LMS setup/access, link checks, post‑bid) - 30%Scheduling ops & comms (personalised schedules, weekly schedule to teams, invites) - 15%Evaluations ops (LMS triggers for mid/end‑term, basic collation) - 10%Logistics & IT/AV coordination (faculty/guest logistics, dry‑runs, recordings) - 20%Finance & compliance (VF docs, teaching hours in Salesforce, payments processing) - 10%Budget tracking (logs, variance flags) - 5%Data & reporting (class schedule data, dashboards, ratings consolidation) - 7%Joint planning & final AA hand‑off - 3%Total - 100%KPI - Systems & content readinessMeasure - Atrium uploads + LMS setup/live ≥ T-5 working days before startTarget - 100% live by T-5; 0 Day-1 access blockersData Source - Atrium activity log; LMS publish logKPI - Link/asset accuracyMeasure - Broken links or missing assets at go-liveTarget - ≥99.5% accuracyData Source - Link checker report; QC checklistKPI - Evaluation executionMeasure - LMS triggers sent for Mid/End-term as scheduledTarget - 100% on-schedule triggersData Source - LMS eval logsKPI - Logistics reliabilityMeasure - Class disruptions attributable to logistics/IT-AVTarget - 0 disruptionsData Source - Incident log; IT/AV ticketsKPI - Finance TATMeasure - Faculty payments processed within agreed TAT after complete docsTarget - 100% within TATData Source - Finance tracker; Salesforce hoursKPI - Reporting cadenceMeasure - Weekly schedules/dashboards sent on timeTarget - 100% on-timeData Source - Weekly distro; Zoho statusKPI - Budget trackingMeasure - Variances vs plan detected and escalatedTarget - Flag > threshold within 1 BDData Source - Budget tracker; variance logKPI - Data integrityMeasure - Teaching hours, profiles, Atrium updates recorded promptlyTarget - 100% within 1 BD of eventData Source - Salesforce entries; Atrium logsKPI - Access SLAMeasure - Student/Faculty access issues turnaroundTarget - ≤8 business hours to resolveData Source - IT/LMS ticketing systemKPI - Video capture complianceMeasure - Required session recordings completed and storedTarget - 100% where applicableData Source - Recording roster; storage logAny Other Significant InputWeekend and late evening work involved depending on the requirements of courses /Guest sessions/ Academic area wise info sessions.