International Voice Process

4 weeks ago

Pune, India People Prime Worldwide Full time

Job Title: International Voice ProcessLocation: Pune (WFO) – Hinjewadi Phase-IIExperience: 12–24 Months (STRICTLY)Mode of Service: Blended (Major Voice + Minimal Email/Chat)Shift: Completely Night Shifts (24/7 rotational)Working Days: 5 Days (2 rotational week-offs)Transportation: One-way cab providedEducation: Only GraduatesAbout the CompanyA global leader in telecom, network services, and enterprise connectivity solutions. The company supports clients worldwide with state-of-the-art telecom infrastructure, managed services, and customer engagement solutions. With strong market presence and innovation-driven execution, they help businesses scale and operate in highly demanding global environments.Job DescriptionManage international B2B telecom sales across multiple countriesLead contract negotiations, pricing discussions & deal closuresBuild relationships with enterprise clients, carriers & global partnersDrive sales strategies for telecom network services:IP Transit, MPLS, SD-WAN, Routing, Switching, Cloud ConnectivityCollaborate with technical teams to deliver customized solutionsAnalyze market trends, competition, and telecom ecosystem developmentsProvide accurate sales forecasting, pipeline updates & performance reportsIdentify process gaps and recommend improvements to optimize sales lifecycleMandatory Skills (Revised)✔ Customer Support Experience1 year of hands-on customer support experienceStrong ability to handle customer queries, resolve issues, and ensure high-quality serviceExposure to global customers and voice-based support environments✔ International Voice & Communication Expertise1 year of experience in international voice processesExcellent verbal communication skills with the ability to interact professionally across regionsComfortable working with diverse cultures and time zones✔ B2B Sales KnowledgeUnderstanding of B2B sales cycles, client handling, and lead qualificationAbility to support enterprise customers and communicate business value propositionsFamiliarity with negotiation basics and coordinating with business stakeholders✔ Telecom Domain AwarenessBasic understanding of telecom services, global connectivity, and voice networksAbility to learn and adapt quickly to telecom solutions such as routing, switching, SD-WAN, and NMS✔ Technical & Cross-Functional CoordinationAbility to understand technical requirements and translate them for business discussionsExperience collaborating with support, sales, and technical teams to deliver customer-focused outcomesImportant Note (Please Read Before Applying)🚫 Do NOT apply if:You have less than 12 months or more than 24 months of experienceYou are not willing to work Night Shifts (24/7 rotation)You cannot work from office in Hinjewadi, PuneYou are not a GraduateYou have no telecom domain exposureYou are looking for day shift / remote role✅ Apply ONLY if you meet ALL criteria above.Random or irrelevant applications will NOT be processed.

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