Trainee

4 weeks ago


Chennai, India BASF Environmental Catalyst and Metal Solutions Full time

Objectives


This role is on a contract basis and you need to register in the BOAT(Board of Apprenticeship Trainee) portal.


Main Tasks

· Perform the order-to-cash tasks and processes, fostering a culture of customer focus on the team

· Perform sales and delivery order management tasks, e.g. sales order creation and processing changes, follow-up on blocked orders, and L/C (letter of credit) handling

· Contribute to development of customer relationships through proactive customer communication related to order management, e.g. product availability, prices, order status, and delivery tracking

· Support sales team activities by performing background research on customer accounts, prospects, competitors, and industry trends

· Support credit management, invoicing, and A/R (accounts receivables) management, e.g. monthly closing, invoice corrections, handling invoice discrepancies, and manual invoicing

· Apply and maintain customer master data in SAP and document shipping instructions

· Report and manage customer complaints via NCM (non-conformance management) system and proactively communicate status to sales team

· Support implementation of business rules related to the customer order management process

· Provide order status reports and monitor customer sales forecast, ensuring orders are within forecasts

Minimum Education and Qualification Required for the Position

Education: Graduate in any Stream.

Working Experience: Min 1 Year of Experience in Customer service or Fresher who want to set the carrier in Customer service- SCM.

Technical & Professional Knowledge:

· Exposure in customer service / supply chain / sales support / controlling

· SAP working experience. Certification in SCM domain will be an added advantage

· Certification / Working experience in Analytics tools will be an added advantage

· Well versed with SAP Order to Cash (OTC) processes


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