Resident Manager

3 weeks ago

Bengaluru, India Housr Full time

About us:

Housr is India’s premier luxury co-living brand, offering a trailblazing living experience with fully furnished and managed co-living spaces, serviced apartments, and studio spaces. A niche player in managed living for millennials and working professionals, Housr aims to revolutionise how people find and experience housing by fostering a community of like-minded individuals.


With all modern conveniences, a class-apart community, and a social playground of endless opportunities, Housr is the perfect luxury oasis for today’s uber-digital generation. Its expansive portfolio of 70+ premium properties spans Gurugram, Bangalore, Pune, Hyderabad, and Vizag.


Housr sets the benchmark for luxury living with an array of premium services such as:

  • Professional Housekeeping
  • Doorstep Laundry
  • Gourmet Meals
  • High-Speed Internet
  • 3-Tier Security
  • Tech-Enabled Living & More

Complementing these offerings is our 24*7 resident assistance offered by IHM-trained hospitality experts, ensuring seamless support for our community. Housr has strategically established its foothold in the prominent business hubs of Bangalore, Hyderabad, Gurugram, and Pune. Building on its success, the brand is now set to expand its operations into other prominent tier-1 and tier-2 cities. With an ambitious goal of reaching over 100 properties and 10,000 beds by the end of March 2025, Housr is poised to redefine the co-living landscape in India.


Job Locations: Gurgaon/ Bangalore/Pune/Hyderabad/Vizag


What the job involves:

  • We are looking to hire highly energetic individuals with great communication, an impressive personality with high confidence and a hustler mindset
  • You will be responsible for managing the entire P&L for the assigned property.
  • We need 1-4 years of experience with a desire to grow in an early-stage start-up. If you like making people smile, this role is for you.
  • You would act as an on-ground operations machine at Housr properties to ensure that the Housr residents have the most hassle-free experience.
  • In this crucial role, it will be up to you to ensure that Housr buildings have the highest standard of living.
  • Your work will directly impact the customer experience a most important metric for Housr.


Candidate has to stay at the property and:

  • Oversee customer service & support processes and organize them to enhance customer satisfaction.
  • Supervise staff from different direct/indirect departments and provide constructive feedback. Ensure that the company runs with legality and conformity to established regulations.
  • Help to create a friendly team environment, providing support to colleagues & residents.
  • Act as a role model for the team; setting and promoting a high level of service standards.
  • Drive efficiencies for reactive and planned business.
  • Manage the shift supervisor/s in scheduling the overall teams working activities.
  • Vendor management and SLAs.
  • Plan and organize effectively, with excellent attention to detail and problem-solving skills. Effectively engage with customers, colleagues and team members alike.
  • Ensuring that security and safety regulations are met.
  • Managing the overall P&L and sales for the property.


Prerequisites:

He/she should have excellent communication skills.

Candidate has to be ready to stay at the property. Accommodation and food will be provided by Housr.


Qualifications:

  • Graduate with a bachelor’s degree in Hotel Management.
  • Minimum 1-4 years of experience in a five-star hotel or Co-living setup.
  • Must be good at handling customer issues.
  • Should have handled operations, including maintenance, cleanliness and efficiency.

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