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Manager

2 months ago

Bangalore Urban, India HCLTech Full time

Job Description:


Location: Bangalore & Noida


Job Summary: Organization Segment: Order Entry, Order Validation Business Group/Unit: Order Management Industry: Telecom


Roles & Responsibilities:

  • Experience managing larger teams of approximately 100 FTEs
  • Focused on large and complex deals as the lead for quote-to-order activities
  • Involved in planning activities for quote & ordering related to RFP & contract transactions from pre-sales into the Quotation Master Team
  • Act as SME for the Quotation Process, providing guidance on BAU activities
  • Review quoting and contracting data provided by sales, including product sets for new logos, new orders, move/add/alter, and amendment processes
  • Handle escalations both internal and with customers, acting as Escalation POC
  • Create quote/contract/order activity within designated systems and hand to back-office quoters
  • Serve as the primary interface with customers to secure pricing/quote/order approval
  • Progress opportunities through quoting, contracting, and order submission processes
  • Meet/exceed quoting, contracting, and order submission Service Level Agreements (SLAs)
  • Interact with all lines of business as required to complete quoting/ordering tasks efficiently
  • Assist in prioritizing quoting, contracting, and order submission activities when escalations occur
  • Provide SME support, including:
  • Creating price quotes for Sales to assist with RFPs for potential new logos/contract requests where no contract is yet established
  • Supporting/creating quotes for complex products in collaboration with Solution Architects and Project Management
  • Participating in discussions with customers and external partners to digitize their ordering process


Education Requirements:

  • Preferred: B. Tech/MBA or Any Graduate


Professional Certifications:

  • Preferred: Lean Six Sigma Certification
  • Generally requires a B. Tech/MBA or any graduate degree, and/or a minimum of 8-10 years of experience with networks (voice and data) and customer service experience
  • SFDC, Quoting, Ordering, and Quotation Workflow Management systems & processes knowledge


Candidate Background: Skills, Knowledge, and Abilities:

Minimum:

  • General knowledge and understanding of Telecommunications and Networking Technologies
  • Ability to deliver written and verbal messages with customers and sales
  • Critical thinking in decision-making
  • Overall technical aptitude and forward thinking
  • English literacy and business-level fluency in the local language
  • Strong customer service focus with a drive to deliver a world-class customer experience
  • Clear, confident communicator with strong written and verbal presentation skills
  • Ability to work independently with minimal supervision and as part of a team
  • Ability to perform well under pressure to meet deadlines
  • High attention to detail, data accuracy, and quality of input
  • Problem management skills and strong analytical skills


Preferred:

  • Working knowledge of Telecommunications, Networking Technologies, and Solutions
  • Experience in managing transitions (understanding of activities, timeframes, program management, budget, business case development, etc.)