Customer Relationship Management Specialist
1 month ago
Develop and implement a comprehensive CRM strategy aligned with the organization's goals and objectives to enhance customer satisfaction and loyalty.
Managing all Projects Documentations, Collections, Registrations
Oversee the collection, organization, and analysis of customer data to ensure accurate and up-to-date information is maintained in the CRM system.
Collaborate with the customer service team to ensure prompt and effective resolution of customer queries and complaints, aiming to exceed customer expectations.
Driving collection targets month on month
Monitor key CRM metrics, analyse data, and generate reports to evaluate the effectiveness of CRM initiatives, identify trends, and provide actionable insights.
Collaborate with internal stakeholders, such as sales, marketing, and operations, to align CRM strategies and initiatives with overall business objectives.
Ability to work in a fast-paced environment, adapt to changing priorities, and handle multiple projects simultaneously.
Oversee the CRM system, ensuring data integrity, accuracy, and completeness. Monitor and analyze data to identify trends and opportunities for improvement. Continuously optimize the CRM system to enhance functionality and user experience.
Utilize customer data to segment and target specific customer groups for personalized marketing campaigns and communication. Develop and implement customer segmentation strategies based on demographics, behaviors, and preferences.
Analyze the customer journey to identify touch points and opportunities for enhancing customer experience. Develop and implement customer journey mapping initiatives to improve customer satisfaction and loyalty
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Account Manager
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Ariba Specialist
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SME - Relationship Manager
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SME - Relationship Manager
1 month ago
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PPC Specialist
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PPC Specialist
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Customer Relationship Management Executive
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Customer Relationship Management Executive
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Relationship Manager Corporate Banking
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Technical Service Specialist- Tier 1
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Technical Service Specialist- Tier 1
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Marketing Specialist
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Customer Success Specialist
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Spanish - Senior Deal Specialist
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Spanish - Senior Deal Specialist
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Customer Quality Support Specialist I
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Relationship Manager
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