Senior Consultant

4 weeks ago

Hyderabad, India OpenText Full time

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:

Senior Consultant (Managed Services)


The position will be part of a Managed Services team providing Application Management and Maintenance for OpenText customers spread across the globe. Wide breadth of skills enabling one to solve complex problems in the areas of Application Availability, Performance and Capacity both in terms of incidents and problems. Experience in Production Operations (or Support) plus Software Maintenance (bug fixing, code maintenance) are a must.


You are great at


Troubleshoot and find resolutions/workarounds to incidents

Design, develop and test fixes for problems arising on top of customizations to OT products

Research and fix problems in configuration mainly at Application Level, also demonstrating adequate knowledge of OS and Network as applications work in that context. Problems can be related to availability, performance, or capacity.

Work on performance tuning

Performing deployments and applying product patches. Perform Upgrades, Migrations.

Install, configure, maintain and monitor one or more OpenText (OT) products/solutions in the Cloud, Customer premises, or 3rd party IaaS.

Work in shifts: Morning, Regular, Afternoon and Night on rotation basis.




What it takes


Skill set required:

5- 8 years of experience supporting OpenText Captiva(Intelligent Capture) including development and maintenance of customizations. Exposure to remote administration services, or cloud operations environment.


Technical skills:

Resource who has clear understanding of

Captiva architecture

Captiva Customizations

Captiva Administration

Captiva Capture Flow Development

Captiva various Modules

Should have deeper technical knowledge on Captiva development process[eg: Captiva Capture flow]

Operating Systems: Linux and/or Windows.

Strong troubleshooting skills – Maintenance and support

Knowledge of code fixes and packaging releases

Good understanding on D2 Custom Plugins is preferable

Directory Services: Open-LDAP, Active Directory

Knowledge of patching and upgrade

Proficient in techniques for performance tuning and tuning RDBMS query performance

Database: MSSQL, Oracle (DML and routine maintenance tasks)

Excellent communication / presentation / verbal and written communication skills.


Definite Plus:

Prior experience working in an ISO27001 certified work environment

ITIL Foundation certification

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