Windows Tier3 Technical Support

1 day ago

Bengaluru, India Zensar Technologies Full time

Position-Windows Tier3 Technical Support

Location- Bangalore, 24*5 rotational shift working from customer location at Bangalore

Notice- Immediate

Experience- 5- 8 Years


Windows Tier3 Technical Support – Bangalore. Job involves 24*5 rotational shift working from customer location at Bangalore with below skills:


Key Responsibilities:

  • Taking ownership of customer issues escalated from L2 yeam and seeing problem through to resolution.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
  • Professional and structured escalation approach of unresolved issues with vendor teams and internal teams.
  • Maintenance of the system within the domain network
  • Installation and deployment of OS and configuring the system.
  • Familiar with ITIL – ServiceNow for Incident Management.


Required Skills:

  • 5+ years of experience in handling T3 technical support in Windows OS, O365 and M365 Apps.
  • Windows Reimage (device enrollment) configuring work profiles
  • Microsoft Azure AD and Groups
  • Windows recovery and repair via CMD advanced diagnostics mode
  • Device encryption (Bitlocker device encryption)
  • Crash plan backup
  • Sw Installations/uninstallations
  • O365 and M365 Apps
  • Onedrive online and Sharepoint
  • Joining machines over Azure AD
  • Windows Registry
  • Working with Group Policies
  • RDP
  • Wired and Wireless Authentication
  • Antivirus Enterprise
  • Sound knowledge and experience in Microsoft Office suite troubleshooting

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