Assistant Manager

4 weeks ago


Bangalore Urban, India WNS Full time

Job Description


• Develops and implements training programs that support the, client-specific business requirements, and mission (Assets Management/Investment Operations)

• Oversees and deliver training (conduct domain specific trainings for new hire)

• Strong knowledge of TLM/DUCO for Cash and stock/NOSTRO reconciliations.

• Evaluates the performance of each team member to ensure content development and delivery meet established standards

• Maintains working knowledge of industry trends

• Maintains working knowledge of educational content development tools and training methods

• Enhances and updates course materials and training manuals to meet specific training needs

• Produces efficient and effective training programs to accommodate virtual and premise-based delivery models

• Maintains a thorough understanding of company processes and policy requirements for new and existing clients

• Leads special projects for as necessary to achieve departmental objectives

• Actively ensure upward and downward communication of developments and issues

• Conduct Customer comeback analysis & Trend Analysis for all the errors received from the clients

• To meet the monthly Sampling numbers as per the target

• Ideation drive to improve the process

• Prepare all team and client related reports for Quality

• Complete RCA for all the errors identified

• Identify the improvement areas for staff and share it with the AM- Quality

• Client Engagement - Communication with clients on a periodic basis

• Complete the Calibration exercise on a periodic basis as defined

• Create Error analysis/RCA Report on a monthly basis

• Attend all the development and quality trainings that are identified for a QA

• Help operations in identifying the training needs for the ops associates

• Drive projects and be part of the projects that are identified in the team


Qualifications

• Full understanding of different types of products fixed income, equities and derivatives

• Sound knowledge of Investment ops/Asset Management ops/Trade Operations

• Experience developing computer based training programs preferred

• Excellent customer service and relationship building skills

• Able to manage variable workloads, understand urgency, multitask and prioritize to meet deadlines

• Solid proficiency with Microsoft PowerPoint and Word; experience with Articulate, Captivate or another e-learning software

• Ability to work with staff using multiple training techniques and styles required

• Bachelor’s degree in Commerce, Finance or related field


Shift Timing: US Shift/ Night Shift


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