Contact Center Specialist
2 weeks ago
About the Role:
We are looking for a skilled Contact Center Engineer with expertise in Genesys On-Premise solutions to join our team. The ideal candidate will have extensive experience in designing, implementing, and maintaining contact center infrastructure to ensure seamless customer interactions.
Key Responsibilities:
- Design, deploy, and manage Genesys On-Premise contact center solutions.
- Configure and optimize Genesys components, including routing, IVR, and reporting.
- Collaborate with cross-functional teams to integrate Genesys with other systems and applications.
- Monitor and troubleshoot contact center performance and resolve issues promptly.
- Implement and maintain security measures to protect customer data and ensure compliance with industry standards.
- Provide technical support and training to contact center staff.
- Stay updated with the latest Genesys features and best practices to continuously improve the contact center environment.
Required Skills:
- Proficiency in Genesys On-Premise solutions, including configuration and management.
- Strong understanding of contact center technologies and best practices.
- Experience with IVR design and implementation.
- Familiarity with database management and SQL.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Strong communication skills.
Preferred Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience with other contact center solutions and integrations.
- Knowledge of network and telephony protocols.
- Previous experience in a similar role.
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