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About the Job
Who we are and what do we do
Innovation in every byte
NPST is a fintech company bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years. We provide software and digital payment solutions to the BFSI Industry as a Technology service provider. We function as a Technology Service Provider (TSP) and a Third-Party Aggregator Provider (TPAP), catering to stakeholders across the financial value chain, including banks, merchant aggregators, merchants, and consumers.
We got listed targeting SME IPO in Aug – 2021 on the NSE Emerge platform with a market cap of 2000 Cr (as of Mar’24) and became NPCI- an approved Merchant Payment Service Provider, acquiring merchants and facilitating payment. NPST has a marquee clientele having 10 Banks and 30+ PAPG and Merchants.
We believe, Technology drives generations making lives simpler and efficient and aim to change lives and build financially inclusive societies.
What will you do
We are seeking a dynamic and motivated individual with strong experience in product operations to join our team. This role is crucial in expanding the Evok platform and enhancing services for existing and new merchants. You will work closely with internal teams (Operations, Product, Tech) and external partners (NPCI, banks, PA/PG, merchants) to ensure quality delivery and meet defined SLAs and KPIs.
Job responsibilities:
- Developing and executing operational strategies aligned with business objectives and growth targets.
- Overseeing the day-to-day operations of the organization, including product development, technology, customer service, risk management and reconciliation.
- Needs to stay abreast with the NPCI and RBI guidelines, implement the same in the process as a policy.
- Networking & liaising with NPCI & partner banks
- Leading cross-functional teams to ensure alignment and collaboration across departments.
- Monitoring key performance indicators (KPIs) and metrics to track operational performance and identify areas for improvement.
- Implementing processes and systems to optimize efficiency, productivity, and scalability.
- Managing relationships with external partners, vendors, and service providers.
- Providing strategic guidance and recommendations to senior management and the board of directors on operational matters.
- Leading initiatives to enhance customer experience and satisfaction.
- Ensuring compliance with regulatory requirements and industry standards.
- Identifying and mitigating operational risks to protect the organization’s reputation and assets.
What are we looking for:
- Expert in Business Insight reporting, compliance and Recon coupled, closely working with NPCI team also.
- Must have extensive and working knowledge of the entire operations process - Validation, Onboarding, Risk Assessment, Compliance, Reconciliation, etc.
- Must have prior experience of coordinating with NPCI and Banks.
- A Team player with high-level project management and Team Leading skills.
- Problem-solving & Trouble shooting capability.
- Updates job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations.
- Entrepreneurial skills, ability to observe, innovate and own your work.
- Detail-oriented and organized with strong time management skills.
- Influencing skills and the ability to create positive working relationships with team members at all levels.
- Excellent communication and interpersonal skills.
- Collaborative approach and work with perfection as a group effort to achieve organization goal.
- Should have leadership qualities to guide and motivate team and perform better but also help them learn and grow.
- Should have exceptional project management skills
Education Qualification – Any Bachelor’s degree
Total Relevant Experience - 10 to 12 years
Industry - IT/Software/BFSI/ Banking /Fintech
Work arrangement – 5 days working from office
Location – Mumbai , Thane (Wagle Estate)
What do we offer:
- An organization where we strongly believe in one organization, one goal.
- A fun workplace which compels us to challenge ourselves and aim higher.
- A team that strongly believes in collaboration and celebrating success together.
- Benefits that resonate ‘We Care’.
If this opportunity excites you, we invite you to apply and contribute to our success story. If your resume is shortlisted, you will hear back from us.
