Major Incident
3 days ago
TCS present an excellent opportunity for Major Incident & Problem ManagementJob Location: Chennai / KolkataExperience required: 6-10 yrsSkills: Major Incident & Problem ManagementInterview date: 12-Dec-25 (Friday)Key responsibilities:Effective and rapid response to major incidents, chair all major incident meetings & technical bridges to further develop and maintain the Major Incident Management process.End to End ownership of all major incidents until resolution and publish periodic updates to the relevant technology stakeholders as appropriate on the progress of the incident.Create an Action Plan/Recovery Plan with the help of product teams, assign the actions to the respective owners and track the execution for quick service restoration.Collaborate with product, portfolio leadership & 3rd party suppliers as required to resolve issues within the defined SLAs / KPIs.Assess priority for major incidents with product teams and senior IT/Business Leadership.Maintain excellent situational awareness by utilizing tools and communication channels to be on guard for potential new incidents on the rise.Facilitate incident recovery by mobilizing the required technical resources and 3rd party suppliers on the incident bridge.Work closely with command center/monitoring team to monitor the overnight critical batches and manage the resolution of stalled or breached jobs with the relevant product teams in a timely manner to avoid any impact to business.Maintain and follow the defined escalation matrix for all internal & external M&S suppliers during Major Incidents for immediate service restoration.Conduct Post Incident Reviews (PIRs) and work with the teams to identify root cause and preventive measure to avoid recurrence.Publish PIR document to the relevant technology stakeholders / leadership team with the gaps identified and track actions until closure.Internal stakeholder communication and War Room Management.Your ProfileKey skills/knowledge/experience: IMIT Service Management experience, Strong knowledge of ITIL processes - ITIL v3 or 4 Certified – Foundation/PractionerFlexible to support off business hours via On-CallExtensive experience in handling mission critical incidentsGood listening skills, decision making and problem-solving abilityExcellent communication skills and should be able to effectively communicate at all levels.Good to have:Working experience in IT Operations (preferably Retail Domain) in a complex application & infrastructure landscape.
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Major Incident
2 weeks ago
chennai, India Tata Consultancy Services Full timeTCS present an excellent opportunity for Major Incident & Problem ManagementJob Location: ChennaiExperience required : 6-10 yrsSkills: Major Incident & Problem ManagementInterview date: 03-Dec-25 (Wednesday)Key responsibilities:- Effective and rapid response to major incidents, chair all major incident meetings & technical bridges to further develop and...
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Major Incident
4 days ago
Chennai, Tamil Nadu, India Tata Consultancy Services Full timeTCS present an excellent opportunity for Major Incident & Problem ManagementJob Location: Chennai / KolkataExperience required: 6-10 yrsSkills: Major Incident & Problem ManagementInterview date: 12-Dec-25 (Friday)Key responsibilities:Effective and rapid response to major incidents, chair all major incident meetings & technical bridges to further develop and...
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Major Incident Manager
3 weeks ago
Chennai, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!! We are hiring for Major Incident Management! ! Experience: 6-10 years Location: Chennai / Kolkata Required Technical Skillset: - Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs. - Act as the Incident Commander, coordinating efforts across technical...
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Major Incident Manager
3 weeks ago
Chennai, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!! We are hiring for Major Incident Management!! Experience: 6-10 years Location: Chennai / Kolkata Required Technical Skillset: - Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs. - Act as the Incident Commander, coordinating efforts across technical...
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Major Incident Manager
3 weeks ago
Chennai, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring for Major Incident Management!!Experience: 6-10 yearsLocation: Chennai / KolkataRequired Technical Skillset:- Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs.- Act as the Incident Commander, coordinating efforts across technical towers...
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Major Incident Manager
3 weeks ago
Chennai, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring for Major Incident Management!!Experience: 6-10 yearsLocation: Chennai / KolkataRequired Technical Skillset:- Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs. - Act as the Incident Commander, coordinating efforts across technical towers...
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Major Incident Manager
3 weeks ago
Chennai, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring for Major Incident Management! !Experience: 6-10 yearsLocation: Chennai / KolkataRequired Technical Skillset:- Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs.- Act as the Incident Commander, coordinating efforts across technical towers...
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Major Incident Manager
3 weeks ago
Chennai, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!! We are hiring for Major Incident Management! ! Experience: 6-10 years Location: Chennai / Kolkata Required Technical Skillset: - Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs. - Act as the Incident Commander, coordinating efforts across technical...
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Major Incident Manager
3 weeks ago
Chennai, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring for Major Incident Management!!Experience: 6-10 yearsLocation: Chennai / KolkataRequired Technical Skillset:- Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs. - Act as the Incident Commander, coordinating efforts across technical towers...
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Major Incident Manager
3 weeks ago
Chennai, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring for Major Incident Management!!Experience: 6-10 yearsLocation: Chennai / KolkataRequired Technical Skillset:- Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs. - Act as the Incident Commander, coordinating efforts across technical towers...
