Junior Technical Support

2 months ago

Mumbai, India RAD Full time

RAD is an industry leader in networking solutions. Trusted by Tier-1 communication service providers and critical infrastructure operators in over 150 countries, RAD delivers best-of-breed Carrier Edge, IoT, 5G, and critical operational network solutions that ensure always-on connectivity from anywhere.

As an innovation powerhouse for over 40 years, RAD works together with its customers to help them easily navigate digital transformation, as well as monetize their network and move up the value chain.


Why choose RAD?

Our hybrid work model offers flexibility and work-life balance, while still maintaining a stable and growing company culture. We value togetherness and prioritize building a strong team, which fosters a collaborative and supportive work environment.

Our commitment to professional development means we are focused on helping our team members continuously learn and grow in their careers.



We are Hiring a Junior Global Services Engineer to join RAD’s technical support team in India.


Responsibilities

  • Be actively involved in post-sales and pre-sales solution support activities
  • Perform demonstration of proof of concepts (PoC), installation, homologation testing, commissioning, troubleshooting, and training for customers abroad or remotely
  • Perform testing and troubleshooting techniques to identify and resolve technical issues
  • Perform root cause analysis of issues
  • Prepare technical documentation for customers
  • Provide status and resolution communication to internal and external stakeholders
  • Contribute to the knowledge base of the team


Qualifications

  • 1-3 years of relevant work experience.
  • Engineering degree (BE/BTech) – a must.
  • Experience in a technical support role with an equipment manufacturer or systems integrator for multi-vendor solution - advantage.
  • Knowledge of Ethernet layer-2 Protocols: Frame Structure, VLAN, STP, LAG, G.8032, Y.1564, RFC2544, MEF, Ethernet-OAM.
  • Knowledge of Ethernet layer-3 Protocols: Basic Routing, MPLS, BGP, IPsec.
  • Working experience with testers like VeEX, JDSU, Spirent.
  • Knowledge in TDM network (E1 & SDH), Virtualization (SD-WAN), Linux OS - advantage.
  • Proven presentation skills and experience working with external customers.
  • Excellent written and verbal communications skills to handle global customers.
  • Problem solver, self-starter, performs well under pressure.
  • Ability to travel (locally or abroad) to support customers.

  • Junior Technical Support

    2 months ago

    Mumbai, India RAD Full time

    RADis an industry leader in networking solutions. Trusted by Tier-1 communication service providers and critical infrastructure operators in over 150 countries, RAD delivers best-of-breed Carrier Edge, IoT, 5G, and critical operational network solutions that ensure always-on connectivity from anywhere.As an innovation powerhouse for over 40 years, RAD works...

  • Junior technical support

    2 months ago

    Mumbai, India RAD Full time

    RAD is an industry leader in networking solutions. Trusted by Tier-1 communication service providers and critical infrastructure operators in over 150 countries, RAD delivers best-of-breed Carrier Edge, Io T, 5 G, and critical operational network solutions that ensure always-on connectivity from anywhere. As an innovation powerhouse for over 40 years, RAD...

  • Junior Technical Support

    2 months ago

    Mumbai, India RAD Full time

    RAD is an industry leader in networking solutions. Trusted by Tier-1 communication service providers and critical infrastructure operators in over 150 countries, RAD delivers best-of-breed Carrier Edge, IoT, 5G, and critical operational network solutions that ensure always-on connectivity from anywhere.As an innovation powerhouse for over 40 years, RAD...

  • Junior technical support

    2 months ago

    Mumbai, India RAD Full time

    RAD is an industry leader in networking solutions. Trusted by Tier-1 communication service providers and critical infrastructure operators in over 150 countries, RAD delivers best-of-breed Carrier Edge, Io T, 5 G, and critical operational network solutions that ensure always-on connectivity from anywhere.As an innovation powerhouse for over 40 years, RAD...

  • Junior Technical Support

    2 months ago

    mumbai, India RAD Full time

    RAD is an industry leader in networking solutions. Trusted by Tier-1 communication service providers and critical infrastructure operators in over 150 countries, RAD delivers best-of-breed Carrier Edge, IoT, 5G, and critical operational network solutions that ensure always-on connectivity from anywhere.As an innovation powerhouse for over 40 years, RAD...

  • Junior Technical Support

    2 months ago

    mumbai, India RAD Full time

    RAD is an industry leader in networking solutions. Trusted by Tier-1 communication service providers and critical infrastructure operators in over 150 countries, RAD delivers best-of-breed Carrier Edge, IoT, 5G, and critical operational network solutions that ensure always-on connectivity from anywhere.As an innovation powerhouse for over 40 years, RAD works...

  • Junior Technical Support

    2 months ago

    Mumbai, India RAD Full time

    RAD is an industry leader in networking solutions. Trusted by Tier-1 communication service providers and critical infrastructure operators in over 150 countries, RAD delivers best-of-breed Carrier Edge, IoT, 5G, and critical operational network solutions that ensure always-on connectivity from anywhere.As an innovation powerhouse for over 40 years, RAD works...

  • Junior Technical Support

    2 months ago

    Mumbai, India RAD Full time

    RAD is an industry leader in networking solutions. Trusted by Tier-1 communication service providers and critical infrastructure operators in over 150 countries, RAD delivers best-of-breed Carrier Edge, IoT, 5G, and critical operational network solutions that ensure always-on connectivity from anywhere. As an innovation powerhouse for over 40 years, RAD...

  • RAD | Junior Technical Support | mumbai

    2 months ago

    mumbai, India RAD Full time

    RAD is an industry leader in networking solutions. Trusted by Tier-1 communication service providers and critical infrastructure operators in over 150 countries, RAD delivers best-of-breed Carrier Edge, IoT, 5G, and critical operational network solutions that ensure always-on connectivity from anywhere. As an innovation powerhouse for over 40 years, RAD...

  • Technical IT Support Specialist

    3 weeks ago

    Mumbai, Maharashtra, India Cloud Counselage Pvt Ltd Full time

    About the Job:Cloud Counselage Pvt Ltd is committed to delivering exceptional technical support to our clients. As a Technical IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our IT systems.Job OverviewYou will be responsible for providing second-level support to end-users, troubleshooting software, hardware, and...

  • Junior Buyer

    7 days ago

    Mumbai, India John Cockerill Full time

    **Key Responsibilities** As John-Cockerill Energy Solutions is starting its activities in Mumbai (new execution center), the Junior Buyer will integrate a new entity where he/she will be supporting the Senior Buyer for starting/developing the purchasing activities. Today, there is no Purchasing department, it means the Junior Buyer will have to develop the...

  • Junior System Administrator

    2 months ago

    Mumbai, India MGT-COMMERCE GmbH Full time

    Company DescriptionMGT-Commerce is a Berlin-based company founded in 2010 that specializes in providing Managed Cloud Hosting services for Magento shops on Amazon Web Services. The company offers professional Single Server and Multi Server Hosting solutions to businesses worldwide. With a focus on performance optimization and innovation, MGT-Commerce's...

  • Junior System Administrator

    3 months ago

    Mumbai, India MGT-COMMERCE GmbH Full time

    Company Description MGT-Commerce is a Berlin-based company founded in 2010 that specializes in providing Managed Cloud Hosting services for Magento shops on Amazon Web Services. The company offers professional Single Server and Multi Server Hosting solutions to businesses worldwide. With a focus on performance optimization and innovation,...

  • Junior system administrator

    3 months ago

    Mumbai, India MGT-COMMERCE GmbH Full time

    Company Description MGT-Commerce is a Berlin-based company founded in 2010 that specializes in providing Managed Cloud Hosting services for Magento shops on Amazon Web Services. The company offers professional Single Server and Multi Server Hosting solutions to businesses worldwide. With a focus on performance optimization and innovation,...

  • Technical Support Engineer

    1 week ago

    Mumbai, Maharashtra, India RAD Full time

    RAD, a leading provider of networking solutions, seeks a talented Junior Global Services Engineer to join its technical support team in India.As an industry pioneer for over 40 years, RAD collaborates with customers to navigate digital transformation and maximize network potential.The successful candidate will be responsible for providing post-sales and...

  • Junior System Administrator

    3 months ago

    Mumbai, India MGT-COMMERCE GmbH Full time

    Company Description MGT-Commerce is a Berlin-based company founded in 2010 that specializes in providing Managed Cloud Hosting services for Magento shops on Amazon Web Services. The company offers professional Single Server and Multi Server Hosting solutions to businesses worldwide. With a focus on performance optimization and innovation,...

  • Junior System Administrator

    3 months ago

    mumbai, India MGT-COMMERCE GmbH Full time

    Company Description MGT-Commerce is a Berlin-based company founded in 2010 that specializes in providing Managed Cloud Hosting services for Magento shops on Amazon Web Services. The company offers professional Single Server and Multi Server Hosting solutions to businesses worldwide. With a focus on performance optimization and innovation, MGT-Commerce's...

  • Junior System Administrator

    3 months ago

    mumbai, India MGT-COMMERCE GmbH Full time

    Company Description MGT-Commerce is a Berlin-based company founded in 2010 that specializes in providing Managed Cloud Hosting services for Magento shops on Amazon Web Services. The company offers professional Single Server and Multi Server Hosting solutions to businesses worldwide. With a focus on performance optimization and innovation, MGT-Commerce's...

  • Junior System Administrator

    3 months ago

    Mumbai, India MGT-COMMERCE GmbH Full time

    Company Description MGT-Commerce is a Berlin-based company founded in 2010 that specializes in providing Managed Cloud Hosting services for Magento shops on Amazon Web Services. The company offers professional Single Server and Multi Server Hosting solutions to businesses worldwide. With a focus on performance optimization and innovation, MGT-Commerce's...

  • Technical Support Manager

    1 week ago

    Mumbai, India Lafit Lighting Solutions LLP Full time

    Key Responsibilities:Technical Support for Sales ActivitiesServe as the primary technical advisor for the sales team, addressing technical questions and concerns during client engagements.Provide pre-sales technical assistance, including product demonstrations, configuration guidance, and technical presentations.Act as a bridge between the sales and...