Service Desk English + Malay
2 days ago
About Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful results. We combine logic, creativity and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry.Job Type: CONTRACTRole:Service Desk English + MalayExperience: 3+ YearsWork Location: Mumbai,Pune,ChennaiPayroll on : People Prime World WideNotice : 0 to 15 daysJob Description :Service Desk L1 EngineerRequired communication skill Language English TurkishThe ideal candidate must have hands on experience of resolving technical issues over the phone chat and emailsL1 Technical SupportHandling all the Inbound calls chat and emails in service deskManage tickets that L1 engineers need assistanceHandling Basic L1 queries from end usersCorrectly logging incidents and faults categorizing and prioritizing them in line with team proceduresDiagnose and quickly resolve a wide range of Windows applications issuesGood troubleshooting knowledge on internet and VPN issuesWhen the restoration is beyond the scope of the support escalate the issueproblem to appropriate resolver group using IT Ticketing SystemInstall upgrade support and troubleshoot for printers related computer hardwareKnowledge of Citrix and VPNCustomize configure desktop hardware to meet specifications and business standardsEmail account administration ie account creation and management and distribution lists on Office 365Robust queue management abilityUser account administration ie account creation and management and password resets on Active DirectoryFamiliarize end users on basic software hardware and peripheral device operation and solve basic queriesTake ownership and responsibility of queries issues and problems and document it in the ITSM ToolBasic knowledge of Networking Virtualization Mac OS Web Based and Installable applicationsGood understanding of computer systems mobile devices and other tech productsEfficiently manage technical escalationsGood knowledge on Incident ManagementStrong ability to quickly coordinate MIM tickets by engaging relevant resolver teamsProvide OnCall support at times when requiredCustomer FocusProviding timely and accurate resolution of technical issues experienced by the UsersExcellent communication skillsMust be able to demonstrate a customer first approach to supportIdentify and escalate severe issues which could cause production impactNatural aptitude for trouble shooting problem solvingHave solid experience in a helpdesk or technical support environmentExcellent skills on managing queues in service deskTechnical Skillset Good to KnowActive DirectoryCitrixO365Microsoft WindowsMobile Operating Systems AndroidiOSSharePointKnowledge of LaptopDesktopTablet issuesVPN TroubleshootingMobile Device ManagementExcel Reporting Good to haveRequired Background ExperienceAny Graduate03 years in a service desk environmentHands on experience working in ITSM tools like Service Now Remedy etc
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Chennai, Mumbai, Pune, India Anlage Infotech Full time ₹ 2,00,000 - ₹ 6,00,000 per yearService Desk English + Turkish or Thai or MalayImmediate Joiners Only.The ideal candidate must have hands on experience of resolving technical issues over the phone chat and emailsL1 Technical SupportHandling all the Inbound calls chat and emails in service deskManage tickets that L1 engineers need assistanceHandling Basic L1 queries from end users
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Service Desk English + Malay
1 day ago
Mumbai, India People Prime Worldwide Full timeAbout Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
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Mumbai, India People Prime Worldwide Full timeAbout Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
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Service Desk English + Malay
1 day ago
Mumbai, India People Prime Worldwide Full timeAbout Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
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Service Desk English + Malay
1 day ago
Mumbai, India People Prime Worldwide Full timeAbout Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
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Service Desk English + Malay
2 days ago
mumbai, India People Prime Worldwide Full timeAbout Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
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Service Desk English with Thai
2 days ago
Mumbai, India People Prime Worldwide Full timeAbout Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
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Service Desk English + Turkish
1 day ago
Mumbai, India People Prime Worldwide Full timeAbout the client:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Service Desk English + Turkish
2 days ago
Mumbai, India People Prime Worldwide Full timeAbout the client:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Service Desk English + Turkish
1 day ago
Mumbai, India People Prime Worldwide Full timeAbout the client: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
