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Senior Scrum Master
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Job Title: Senior Scrum Master - Supply Chain (Retail/E-commerce)
Job Description:
As a Senior Scrum Master, you will play a crucial role in our supply chain technology team, helping to deliver high-impact projects that enhance our retail and e-commerce operations. You will be responsible for guiding multiple scrum teams, ensuring effective agile practices, and fostering a culture of continuous improvement. You will work closely with product owners, development teams, and stakeholders to ensure that our supply chain solutions meet business needs and drive operational efficiency.
Key Responsibilities:
- Facilitate Scrum Events: Lead daily stand-ups, sprint planning, sprint reviews, and retrospectives, ensuring teams are aligned and focused on delivering high-quality products.
- Guide Agile Practices: Mentor and coach scrum teams on agile methodologies, fostering a collaborative environment that encourages innovation and continuous improvement.
- Remove Impediments: Identify and resolve obstacles that may hinder the teams progress, escalating issues when necessary to maintain momentum.
- Stakeholder Management: Collaborate with product owners, business stakeholders, and other teams to understand requirements, manage expectations, and ensure clear communication of project status and timelines.
- Performance Tracking: Monitor team performance using agile metrics and KPIs, such as velocity, burndown charts, and cycle time, to provide insights and drive improvement.
- Process Improvement: Continuously assess and enhance agile processes and practices within the teams, leveraging feedback and lessons learned to optimize delivery.
- Risk Management: Proactively identify potential risks and dependencies, working with the team and stakeholders to mitigate them and ensure successful project delivery.
- Mentorship: Act as a mentor for junior scrum masters and other team members, providing guidance and support in their professional development.
Qualifications:
- Experience: Minimum of 5-7 years of experience as a Scrum Master, with at least 2 years in a senior role, preferably within the supply chain, retail, or e-commerce domain.
- Education: Bachelors degree in Computer Science, Business Administration, Engineering, or a related field. A masters degree is a plus.
- Certifications: Certified Scrum Master (CSM) or Professional Scrum Master (PSM). Advanced certifications such as SAFe Scrum Master or Certified Agile Coach are highly desirable.
- Agile Expertise: Deep understanding of agile principles, frameworks (Scrum, Kanban, etc.), and best practices, with a proven track record of successful agile implementations.
- Supply Chain Knowledge: Strong understanding of supply chain processes, including logistics, inventory management, demand planning, and procurement, particularly within the retail or e-commerce industry.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels.
- Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying issues and implementing solutions.
- Leadership: Proven ability to lead and inspire teams, driving a culture of accountability, transparency, and continuous improvement.