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Service Engineer

4 weeks ago

Ahmedabad, India Hudson RPO Full time

Key Accountabilities & Responsibilities:

• To attend service maintenance calls for all products viz. CNC, Robots and CNC machines [Robodrill - VMC, Robocut - Wire EDM & Roboshot - Plastic Injection Molding Machine].

• Provide technical support to customers; identifying and resolving customer challenges.

• Provide routine service support in respective zone accounts to execute agreed upon customer system assurance and continuous improvement plans.

• Develop strong relationships with the key stakeholders in the respective zone customers.

• Engage in problem solving by performing system analysis, interpreting data and providing recommendations to ensure customer operations are performing at optimal levels.

• Follow up with the customers for pending payments.(Accounts Receivables)

• Assist Sales team with market information on start-ups of new applications in both existing customers and in new accounts.

• There will be travel within assigned sales territory (local & overnight).


Profile Expectation:

• Diploma / BE/ B. Tech in Electrical/ Electronics/ Mechatronics/ Mechanical Engineering with 60% above throughout academics.

• 3+ years of experience in CNC maintenance is must.