CX Program Manager
4 weeks ago
Key Responsibilities:Program Management & Pilot Execution•Anchor the pilot implementation of the new complaints management process across selected regions•Capture user feedback from both internal teams and external partners (distributors, retailers, consumers) to drive iterative improvements•Work closely with product/tech partners to ensure platform readiness and continuous feature enhancements•Develop process SOPs and documentation to support standardized scale-up•Ensure rapid escalation and resolution in high-impact cases with potential business continuity or reputational risksCross-Functional Stakeholder Management•Coordinate with internal stakeholders (Sales, Supply Chain, Quality, Legal, Marketing, etc.) to ensure closure of complaints within defined SLAs•Manage external vendor(s) involved in tech platform, call center, analytics to drive agreed deliverables•Maintain structured governance and follow-ups for issue escalations, decision-making, and interventions•Push and influence senior cross-functional leaders to take time-sensitive, critical decisions in high-stakes situationsGovernance, Dashboarding & Leadership Reporting•Maintain and continuously update CX dashboards to monitor complaint volumes, issue types, resolution times, and satisfaction metrics•Prepare executive-level presentations and reports for the CEO, CXOs, and cross-functional leadership teams•Identify trends, root causes, and improvement opportunities based on data insightsTraining & Change Management•Conduct periodic training sessions for field sales teams, customer service representatives, retailers, distributors, and other key users on the new platform/process•Build training aids, manuals, and quick-reference guides for end users•Act as the go-to person for first-level query resolution and onboarding for new usersKey Skills & Competencies:•Strong program and project management skills•Ability to manage multiple stakeholders and influence senior stakeholders to take time-sensitive actions and decisions•Comfortable working with data, Excel, dashboards (Power BI/Tableau preferred)•Proficient in preparing structured presentations for senior stakeholders•Excellent verbal and written communication skills•Adaptable, proactive, and a strong problem-solver•Proven ability to handle crisis situations and navigate ambiguity with speed and composure•Experience in driving critical decisions under pressure, with potential financial and reputational implications for the business
-
CX Program Manager
4 weeks ago
Bangalore Urban, India United Breweries Ltd. Full timeKey Responsibilities: Program Management & Pilot Execution • Anchor the pilot implementation of the new complaints management process across selected regions • Capture user feedback from both internal teams and external partners (distributors, retailers, consumers) to drive iterative improvements • Work closely with product/tech partners to ensure...
-
CX Program Manager
4 weeks ago
Bangalore Urban, Karnataka, India, IN United Breweries Ltd. Full timeKey Responsibilities:Program Management & Pilot Execution•Anchor the pilot implementation of the new complaints management process across selected regions•Capture user feedback from both internal teams and external partners (distributors, retailers, consumers) to drive iterative improvements•Work closely with product/tech partners to ensure platform...
-
CX Program Manager
4 weeks ago
Bangalore, India United Breweries Ltd. Full timeKey Responsibilities: Program Management & Pilot Execution • Anchor the pilot implementation of the new complaints management process across selected regions • Capture user feedback from both internal teams and external partners (distributors, retailers, consumers) to drive iterative improvements • Work closely with product/tech partners to ensure...
-
CX Program Manager
6 days ago
bangalore, India United Breweries Ltd. Full timeKey Responsibilities:Program Management & Pilot Execution•Anchor the pilot implementation of the new complaints management process across selected regions•Capture user feedback from both internal teams and external partners (distributors, retailers, consumers) to drive iterative improvements•Work closely with product/tech partners to ensure platform...
-
CX Strategy Manager
2 weeks ago
Bangalore, India Licious Full timeRole Overview As the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for...
-
CX Strategy Manager
1 week ago
bangalore, India Licious Full timeRole OverviewAs the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for each...
-
CX Strategy Manager
4 days ago
bangalore district, India Licious Full timeRole Overview As the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for...
-
CX Solutions Engineer
3 days ago
bangalore, India Prudentica Consulting LLP Full timeWe are a leading Customer Experience (CX) solutions provider, specializing in delivering world-class cloud contact center implementations and managed services. Our team builds intelligent, scalable, and reliable CX workflows for global enterprises using platforms like NICE CXone and Zoom Contact Center . We are expanding our professional services team and...
-
Oracle CX Sales and Service Developer
4 days ago
Bangalore, India Ekaa Technology Solutions and Services Full time• Bachelor’s Degree in Computer Science or Management with 3+ years of experience in development and Object Customization in Oracle CX Sales and service Cloud applications. • Should have sound knowledge and hands on experience of Groovy script development and new custom objects development using application composer • Should have hands on experience...
-
Senior CX Analyst
5 days ago
bangalore, India Indegene Full time#Experience on Qualtrics Platform is Mandatory We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates...
