Client Services Director
3 days ago
Client Services Director - Regional Client Delivery
Randstad Enterprise Solutions, including Randstad Sourceright, Randstad Enterprise Group, and Randstad RiseSmart, offers comprehensive talent solutions to help enterprise clients achieve growth, execute strategies, and enhance agility. Our expertise spans talent acquisition, skilling, coaching, and outplacement, utilizing innovative technologies.
As a Client Service Director, you will develop and lead an effective client management proposition, focusing on providing strategic direction and operational leadership. You will drive additional business opportunities, lead and motivate a team, and ensure clients receive added value and strategic level.
We count on you to help drive performance, innovation, and strategies that ensure our delivery teams optimize quality, cost savings, and continuous improvement while meeting our client’s delivery goals.
What will you do?
- Manages a significant RPO operational area for the organisation.
- Provide regular communication to teams to update them on market developments, business priorities and performance of the allocated accounts to create a positive working environment.
- Ensure all business information is cascaded in a timely way to drive employee engagement and understanding of their value and role within Randstad Enterprise.
- Assess/survey quality of work delivered by teams, based on specific client feedback and develop action plans for individuals needing improvement to ensure performance targets are met.
- Takes responsibility for setting and managing area budgets so that they align with organisational strategy.
- Should create and drive initiatives to improve commerciality and profitability across all areas of the business.
- Is responsible for delivering financial performance as defined by annual nominated accounts budgets.
- Determines account objectives, metrics, goals and expected performance levels consistent with business strategies.
- Identify talent and create opportunities for development; using individual development plans to drive these opportunities and performance.
- Manages key client and customer relationships, typically by using account teams to ensure their ongoing satisfaction and loyalty toward the organisation.
- To develop operational best practice and excellence across multiple client sectors and stakeholders both internally and on the client side.
What will you bring?
- 10+ years of Experience managing a multi-sited global RPO accounts in Malaysia/Singapore/Thailand/China
- Experience in the Semiconductor recruitment industry is a must.
- Expertise in early careers.
- Proven experience working with senior key stakeholders across multiple geographies
- Experience in leading recruitment teams
- Willingness to travel domestically and internationally.
Why Join Randstad Enterprise?
Be part of a dynamic team that thrives on innovation and excellence. Influence global brands, shape the future of talent solutions, and contribute to a company that values inclusion and diversity. At Randstad, you’ll find opportunities to grow professionally and personally while making a meaningful impact on clients worldwide.
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