Solutions Engineer

3 weeks ago

India Certa.ai Full time

Job Type : Full Time

Job Location : Hires Remotely Everywhere


Responsibilities:

As a Solutions Engineer at our technology product company, you will play a critical role in ensuring the successful integration and customisation of our product offerings for clients. Your primary responsibilities will involve configuring our software solutions to meet our client's unique requirements and business use cases. Additionally, you will be heavily involved in API integrations to enable seamless data flow and connectivity between our products and various client systems.

  • Client Requirement Analysis: Collaborate with the sales and client-facing teams to understand client needs, business use cases, and specific requirements for implementing our technology products.
  • Product Configuration: Utilize your technical expertise to configure and customise our software solutions according to the identified client needs and business use cases. This may involve setting up workflows, defining data structures, and enabling specific features or functionalities.
  • API Integration: Work closely with the development and engineering teams to design, implement, and manage API integrations with external systems, ensuring smooth data exchange and interoperability.
  • Solution Design: Participate in solution design discussions with clients and internal stakeholders, providing valuable insights and recommendations based on your understanding of the technology and the business domain.
  • Troubleshooting: Identify and resolve configuration-related issues and challenges that arise during the implementation and integration process, ensuring the smooth functioning of the product.
  • Documentation: Create and maintain detailed documentation of configurations, customisations, and integration processes to facilitate knowledge sharing within the organisation and with clients.
  • Quality Assurance: Conduct thorough unit testing of configurations and integrations to verify that they meet the defined requirements and perform as expected.
  • Client Support: Provide support and guidance to clients during the onboarding and post-implementation phases, assisting them with any questions or concerns related to configuration and integration.
  • Continuous Improvement: Stay up-to-date with the latest product features, industry trends, and best practices in configuration and integration, and proactively suggest improvements to enhance the overall efficiency and effectiveness of the process.
  • Cross-Functional Collaboration: Work closely with different teams, including product management, engineering, marketing, and sales, to align product development with business goals and customer needs.
  • Product Launch and Support*: Assist in the product launch by providing technical support, conducting training sessions, and addressing customer inquiries. Collaborate with customer support teams to troubleshoot and resolve complex technical issues.

Requirements :

  • 3 - 5 Years in a similar capacity with a proven track record of Implementation excellence working with Medium to large enterprise customers
  • Strong analytical skills with the ability to grasp complex business use cases and translate them into technical solutions.
  • Bachelor’s Degree Required with a preference for Engineering or equivalent.
  • Practical experience working on ERP integrations, process documentation and requirements-gathering tools like MIRO or VISIO is a plus.
  • Proficiency in API integration and understanding of RESTful APIs and web services.
  • Technical expertise in relevant programming languages and platforms related to the technology product.
  • Exceptional communication skills to interact with clients, understand their requirements, and explain technical concepts clearly and concisely.
  • Results-oriented and inherently curious mindset capable of influencing internal and external partners to drive priorities and outcomes.
  • Independent operator capable of taking limited direction and applying the best action.
  • Excellent communication, presentation, negotiation, and interpersonal skills.
  • Ability to create structure in ambiguous situations and design effective processes.
  • Experience with JSON and SaaS Products is a plus.
  • Location: Hires Remotely Everywhere
  • Job Type: Full Time
  • Experience: 3 - 5 years
  • Languages: Excellent command of the English Language

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