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L3 Support

2 months ago

Hyderabad, India Synechron Technologies Pvt. Ltd. Full time

Good day,


We have immediate opportunity for SailPoint Developer.


Job Role: L2/L3 Support – Senior Developer

Job Location: Hyderabad

Experience- 7+ Years.

Notice Period: Upto 90 Days.


About Company:

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’ s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honoured with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+ and has 55 offices in 20 countries within key global markets. For more information on the company, please visit our website or LinkedIn community.


Diversity, Equity, and Inclusion

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and an affirmative-action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.


Job Description:

  • Expertise in Multiple Applications: L3 engineers are expected to have deep technical knowledge of the applications they support, including understanding the architecture, code base, and integrations with other systems.
  • Problem-Solving Skills: They must be adept at diagnosing complex issues that may involve multiple components of the application stack, including hardware, software, network, and storage.
  • Coding and Debugging: L3 support often involves reviewing and writing code, debugging applications, and making code-level changes to fix issues.
  • Collaboration with Development Teams: L3 engineers work closely with development teams to provide feedback on issues that may require new features or changes in future application versions.
  • Incident Management: Managing the lifecycle of complex incidents, including root cause analysis, temporary workarounds, and permanent solutions.
  • Documentation: Creating and maintaining detailed documentation for issue resolution, which can be used by other team members and for future reference.
  • Knowledge Sharing: Sharing knowledge with L1 and L2 support teams to improve their ability to handle issues and reduce escalations to L3.
  • Customer Communication: Communicating effectively with customers or end-users to understand problems, set expectations, and explain resolutions.
  • Continuous Improvement: Identifying patterns in incidents and suggesting improvements to reduce the occurrence of common issues.


Responsibilities:


  • Availability: Being available to step in for critical issues that may arise outside of normal business hours, often on an on-call basis.
  • Project Management: Overseeing or contributing to projects aimed at application enhancements, migrations, updates, or integrations.
  • Vendor Liaison: Interacting with third-party vendors for support on products that integrate with the applications in question.
  • Compliance and Security: Ensuring that all solutions and workarounds comply with company policies, industry standards, and security requirements.
  • Training: Providing technical training to other support levels, users, or stakeholders to reduce the number of issues that reach L3 support.
  • Performance Monitoring: Keeping an eye on the applications' performance metrics to proactively identify and address potential issues.
  • Scalability and Optimization: Working on the scalability of applications to handle increased load and optimizing performance to improve user experience. Change Management: Participating in the change management process to ensure that changes to the applications do not negatively affect the users or the business.
  • Service Level Agreements (SLAs): Ensuring that the resolution of issues meets the agreed-upon SLAs.
  • Tools and Automation: Utilizing and potentially developing tools to automate repetitive tasks and streamline support processes.
  • Crisis Management: Taking charge during critical incidents and leading the technical response to resolve the issues as quickly as possible.


Technical Skills Required

  • Dot Net +, C++, IIS, Connect Direct, Control M.
  • IBM Data Power, IBM Websphere, Any Language (Java/C++/Dot net)
  • Data Warehouse, Informatica, BI, IICS, DBA-SQL-Oracle, SAS.
  • Control M, SharePoint, Wordpress, SMTP Relay, Any Language (Java/C++/Dot net)
  • L2 support with DWH+IICS, Control M & SharePoint, AWS, .Net


Qualifications

  • Bachelor’s degree in computer science or related field



If you are an experienced L2/L3 Support - Developer with the required technical skills, strong analytical capabilities, and a curiosity for learning new technologies, we would like to hear from you.


Please drop me you CV on Vivek.singh6@synechron.com or


Apply here - L3 Support - Sr. Developer


With below details (Mandatory)


Total Experience-

Experience in L2/L3 Support –

Experience in Development-

Experience in any Language-

Current CTC-

Expected CTC-

Notice period-

Current Location-



If you had gone through any interviews in Synechron before? If Yes when




Kind Regards,


Vivek Kumar Singh