Network Data Engineer

2 weeks ago

Lucknow, India HCLTech Full time

Functional Responsibilities:


Tier 2 Network engineer will be responsible for a wide range of activities that includes ticket management, triage activities, collaboration with advanced teams surrounding the on-going maintenance and first level support of Managed Services customer networks, primarily Incident. These activities will include performing the initial troubleshooting and resolution of standard, repetitive to moderately complex network issues, working with vendors and internal organizations (NOC, Engineering, PMO, etc.) on product wide issues. Engineers must exhibit excellent customer facing skills and the ability to manage the internal technical teams during joint collaborations. Lead technical engineers will directly interact with customers on high visibility and complex technical issues, and should possess the ability to communicate technical details and concepts.


Network engineer provides the 2nd level of support by performing the initial incident troubleshooting, management and triage for Managed Network Services customers. Technical engineer support a complex mix of technologies that create the Managed Services product offerings including Managed WAN (MWAN), Managed LAN (MLAN), Managed Wireless LAN (MWLAN - Aruba and Cisco WLCs and APs), SDWAN (Viptela, Versa, Meraki).In addition to the managed CPE equipment, Lead technical engineer also provides support for customer circuits, involves in troubleshooting the circuit related issues by coordinating with field tech and other core support teams.


Minimum Qualifications:

  • successful candidate will possess a Bachelor degree in IT or the equivalent and have an active certification of either CCNA, CCNP R&S, CCNP SP.
  • should have a strong working knowledge of OSI layers 1-7, with the ability to apply analytical and troubleshooting skill sets to solve moderately complex problems across all networking disciplines.
  • must possess a solid understanding of LAN, WAN and SDWAN concepts (including wireless LAN) plus an average of 3 to 6 years of hands on experience supporting enterprise class routers, switches in a global network environment using common network security practices, standards and troubleshooting.
  • must possess excellent communications skills and be able to deliver results under pressure.
  • engineers work directly with our customers, and therefore engineers must have strong customer service skills and the ability to interface successfully with both the customer’s technical and non-technical contacts, Account teams and various other groups involved in the delivery of service to the end customer.
  • to work 24*7 rotational Shifts and flexible hours on weekdays, weekends and holidays as required.


Desired Skills & Experience


  • successful candidate should possess:
  • degree of Computer Science or IT equivalent
  • CCNA certification is a minimum requirement, Active CCNP is an added advantage.
  • solid understanding of network routing and switching concepts.
  • knowledge on BGP, EIGRP, OSPF, and RIP routing protocols, redistribution, and high availability protocols such as HSRP, GLBP, VRRP.
  • knowledge of QOS, MQOS, queuing techniques, policing, shaping, marking etc on Cisco and Juniper platforms
  • in supporting SDWAN product such as Versa, Viptela, Miraki, Silverpeak is an added advantage.
  • supporting Aruba and Cisco WLAN Controllers and Access Points is must.
  • must possess strong knowledge & working experience with resolution centric diagnostic approach, ability to quickly identify & isolate the root cause of the issues in minimal time.
  • to multitask in a high visibility environment
  • communication skills, both verbal and written
  • of ITIL model and experience working in an ITIL environment
  • skills utilizing Wireshark packet capture/analysis is an added advantage.
  • and knowledge of network monitoring/management technologies (AAA, SNMP, FTP, SCP, telnet, SSH, NTP, Netflow, syslog, monitoring applications, etc.)
  • technical writing skills for known issue documentation."

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