Chatbot Trainer
6 days ago
Position: Chatbot Natural Language Processing (NLP) Trainer
Duration: 6 Months + Extensions
Location: Remote in India
Hours: US Eastern Standard time OR Working 2:00pm to 10:00pm IST
Required Experience:
- 1+ years of working with NLP models and/or chatbots
- 1+ years of knowledge of AI/chatbot development landscape, tools and other frameworks
- 1+ years of training or improving chatbot training data and using various methods of testing to evaluate intent classification accuracy
- 1+ years of leveraging of conversational AI best practices
- 1+ years of experience in CICD, Git, unit-testing and source code management
- 1+ years of working in an Agile environment, with knowledge in DevOps approaches, end-to-end software development processes and business requirements
Bonus Experience:
- Experience with IBM Watson Assistant
- Experience with IBM Voice gateway and / or IBM Discovery is a plus
- Knowledge of automated speech recognition, including SSML tagging for TTS
Job Description:
- Curating, organizing and annotating datasets for training and testing chatbot responses, ensuring that the chatbot can accurately recognize user intents, entities and contextual nuances
- Identifying gaps or errors in the chatbot’s current patterns, providing insights to enhance the NLP model’s effectiveness
- Evaluating the chatbot’s performance through testing and user feedback, making data-driven recommendations to refine its understanding and improve its response accuracy
- Working closely with front-end engineers to provide feedback on model performance and assisting in iterating on the NLP model training pipeline
- Performing quality checks and different types of testing (e.g. k-fold, blind etc.) to test the model’s intent classification accuracy
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