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CRM Technical Consultant

2 months ago

India DynaTech Systems Full time

The individual will be responsible for development and maintenance of the internal Microsoft Dynamics 365 CRM platform and the ideal candidate will have sound knowledge in Dynamics CRM entities, workflows, configurations, customization development, integration development, reporting, dashboards, web resources, CRM solution file management, security model and UI development.


Responsibilities:

  • Leading or participating in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system
  • Architecting the CRM system, related customizations and reports to model the businesses organizational process
  • Advising business users on best practices for CRM, development or integration processes
  • Balance business users requests and requirements with technical constraints
  • Writing technical specifications for planned work
  • Mocking up specifications for our overseas Live Services team, and facilitating the completion, testing and deployment of development projects
  • Installing and maintaining versions of 3rd party products such as Click Dimensions, Linked In and Inside View
  • Building and configuring CRM forms, views, dashboards and workflows
  • Developing SSRS reports using Microsoft SQL and Fetch XML
  • Working closely with BI project teams or other resources for completion of projects related to the CRM system
  • Working with internal support members to resolve technical issues with servers, ETL packages, SQL, SSRS and other related technologies to the internal CRM system
  • Maintain code repository, VSTS backlog and source control
  • Effectively utilize SDK and 3rd party tools such as XRMToolbox for administration of CRM system
  • Regularly communicating with the Business Systems Manager and business users on the status of issues and projects
  • Coordinate with Business Systems Manager to ensure overall business solution is positioned and implemented in line with global architecture and roadmap
  • Estimating the completion of tasks and managing resource time
  • Ensuring consistent release management, change management and project approval processes
  • Support of the application including fixing application issues


Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 4-5 years of hands-on experience in CRM development and customization.
  • Minimum 2 CRM projects experience
  • Strong technical expertise in at least one CRM platform such as Salesforce, Microsoft Dynamics 365, or similar systems.
  • Proficiency in programming languages such as JavaScript, C#, or Java for CRM customization.
  • Experience with CRM integration techniques and technologies, such as APIs, web services, or middleware tools.
  • Familiarity with relational databases and SQL queries for data manipulation and reporting.
  • Understanding of CRM concepts, data models, and business processes.
  • Must be proficient in client interactions
  • Experience in resolving technical issues with servers, ETL packages, SQL, SSRS and other related technologies to the internal CRM system
  • Certifications in relevant CRM platforms or technologies are a plus.


About Company:

Dynatech System is Gold partner of Microsoft, CMMI level 3 Multinational organization.

DynaTech Systems is providing Consulting, Implementation, Support and Offshore development services designed to improve the productivity and performance of organizations. We help our clients become industry innovators through the use of effective technology and solutions, focusing on providing exceptional on stop service.With the right team composition, we are very well positioned to help our customers with every service related to Microsoft Dynamics 365, Dynamics AX 2012 and related technologies. We have a precise and the right team, that we think is the best fit to help our employees in the most effective ways. Our team strength is 200+ intellectual mates.

Let’s join us and be a part of one of fastest growing organization


Company Website – Microsoft Dynamics Partner & Technology Experts - DynaTech Systems (dynatechconsultancy.com)

LinkedIn - DynaTech Systems: My Company | LinkedIn